FAQS

Click on about us. Here, you’ll find out what it means to wear the orange apron. To hear from our colleagues in store and at our Store Support Office, visit our people page. If you’re looking to see what great rewards and benefits we offer our colleagues, click here.

Don’t forget to follow us on LinkedIn and Facebook for the latest news and colleague stories.

Go to find your role. Here, you’ll see a full list of vacancies. There are a number of different criteria options to help narrow down your job search, such as location, keywords, job field and department. Once you’ve found the role you’re looking for, you can ‘apply online’ or ‘add to my job cart’ and save it for later.

 

We’re an online recruiter, so before you can apply for a job here you’ll need to create a personal account. Register here. If you need any help in completing an application, please contact our recruitment team by emailing recruitment@b-and-q.co.uk.

We’re proud of the brilliant rewards and benefits packages we offer our colleagues including our market leading pension scheme, 20% B&Q discount, a minimum of 6.6 weeks holiday (including bank holidays) and more. We’re focused on developing talent and we have programmes in place to help our colleagues, whatever stage of their career they’re at, to fulfil their potential. Click here to find out more.

Click here to reset your password. Once you’ve done this, just follow the instructions. If you need any further help, please email our recruitment team at recruitment@b-and-q.co.uk.

Make sure that you’ve included all information relevant to your application, uploaded your CV or LinkedIn profile, and included all your contact details. Last but not least, don’t forget to check your spellings!

Yes, on a Tier 1 or Tier 2 VISA that grants you the right to work in the UK. Unfortunately we cannot offer sponsorship.

A colleague in the recruitment team will review your application. They’ll contact you via email or phone to let you know the outcome. Make sure you keep an eye on your emails and your phone.

For store roles, you should expect to hear back within 7 days, for SSO roles you’ll hear back within 48 hours of submitting your application.

We recommend you explore diy.com and the pages here on our careers website, to find out a bit about us. Popping into your local store is also a good idea, as it’ll help you familiarise yourself with the surroundings. Why don’t you ask our colleagues what it’s like to work with us.

When it comes to the interview itself, make sure you’re in a quiet place. If you’re going to be on your mobile, make sure you have good signal. If you require any reasonable adjustment to your telephone interview or any stage of the recruitment process, please contact recruitment@b-and-q.co.uk.

You’ll receive an interview invitation email from interviews@hirevue.com which contains the link to the video interview and tells you what to expect and gives you some hints and tips for best practice. The video interview can be completed on any device with a front facing camera and microphone including your smart phone or tablet.

Laptop or desktop devices:

If you’re completing your video interview on a laptop or desktop, you’ll need Adobe Flash Player, a webcam or built in camera device with a microphone. Click the Practice or Interview button found in the interview invitation email from interviews@hirevue.com. Follow the instructions to complete the interview.

Mobile or tablet devices:

If you’re completing your video on a mobile or tablet device, you can download the hirevue app. The link to this can be found in the interview invitation email from interviews@hirevue.com. Follow the instructions to complete the interview.

You have 48 hours to complete it so take your time – all questions don’t need to be answered at once so it works around you. There is a practise question to begin with to prepare you for the real thing – we don’t see the answers you give to the practise question and you get as many attempts as you like.

If you’re unable to complete the video interview within 48 hours, please contact – recruitment@b-and-q.co.uk.

Tip: Sit somewhere quiet to allow you to focus on the questions.

Assessment centres in store

Assessment centres usually last around 2 ½ hours and interviews last around an hour.

Management interview in store

The interview is about 1 ½ hours.

 Interview at our Store Support Office

Your interview will be around 60 minutes unless otherwise advised by your recruiter.

The dress code is smart casual so wear something comfortable and appropriate for an interview. If you’re heading in store to an assessment centre or interview, comfortable, closed toe shoes are required for health and safety reasons.

You’ll need to remember your proof of eligibility documents, such as your passport, birth certificate and visa. We’ll send you an email confirming your interview or selection event, and this will tell you exactly which identification documents you’ll need to have with you.

In store

On arrival please go straight to the customer service desk where one of our colleagues will greet you and point you in the right direction.

At our Store Support Office

Once you’ve arrived at our Store Support Office, please head through the main entrance of the building and you’ll arrive at the reception desk where our receptionists will be pleased to meet you and register your arrival.

If you don’t have a valid eligibility to work document to bring to your interview, please contact your recruiter for further instruction.

Things don’t always go to plan, if you’re unable to make your interview, contact your recruiter as soon as possible and they’ll confirm next steps with you.

At the assessment centre in store, we’ll cover 3 key areas:

  • Teamwork

You’ll be asked to work in a team to complete a task that we hope you’ll find fun.

Tip: Make sure to show off your communication and listening skills with this exercise!

  • Service

You’ll spend some time on the shop floor with one of our colleagues. We don’t expect you to know your way around the store or know where everything is; we just want to see how comfortable you are in our environment, speaking to our customers.

Tip: Make an effort to approach our customers, don’t just wait for them to come to you!

  • Confidence and Enthusiasm

We’ll ask you to sell a product to us and your fellow candidates. You’ll have plenty of time to prepare what you want to say. You can make it as creative or as factual as you like, we’re not testing your knowledge, we just want to see that you’re enthusiastic, confident and can use your initiative.

Tip: Use the preparation time to plan how to get your personality across – this is your time to show us what you’re all about!  

 

We may also ask you to stay for an interview. The interviewer will ask you some questions to get to know you better and will ask you about your experiences in work, school or as a customer.

Tip: Before you attend the assessment centre, think about customers who might visit a B&Q store and what type of experience they might expect. Think about the qualities we’re looking for – providing great customer service, working as a team, having a strong work ethic – and how you might show these in the exercises and interview.

While no formal preparation is necessary, we would recommend that you visit a B&Q store beforehand.

You can find more information about B&Q and our products on www.diy.com and find out more about B&Q careers on www.bandqcareers.com.

 

You will be asked to carry out a SWOT analysis in advance, to present your retail expertise, on a local B&Q store. This will be followed by a competency based interview where you’ll be asked questions related to the behaviours needed to succeed in the role. You will be given the opportunity to use examples of previous experiences to answer these. If you’re successful in your first interview, you’ll be invited back to a second stage interview with a different interviewing manager. Here, you’ll have the opportunity for further discussion about your experience, the role and for you to ask any other questions you may have to gain a better understanding of who we are as a business and what our culture is like at B&Q.

You can find more information about B&Q and our products on www.diy.com and find out more about B&Q careers on www.bandqcareers.com.

During your interview, you’ll be asked competency based questions related to the behaviours needed to succeed in the role. You’ll be given the opportunity to use examples of previous experiences to answer these. If a task is involved, this will be discussed beforehand with your recruiter. You’ll also have time to ask the interviewing manager questions to gain a better understanding of who we are as a business and what our culture is like at B&Q. If you’re successful in your first interview, you’ll be invited back to a second stage interview for further discussion about your experience, the role and for you to ask any other questions you may have.

You can find more information about B&Q and our products on www.diy.com and find out more about B&Q careers on www.bandqcareers.com.

 

A recruiter will aim to call or email you within 48 hours of your interview taking place.

Our policy is to allow 90 days before you should reapply. This is to give you enough time to work on any feedback you‘ve been given, so that you’ll be better prepared next time round.