Click on about us. Here, you’ll find out what it means to wear the orange apron. To hear from our colleagues in store and at our Store Support Office, visit our people page. If you’re looking to see what great rewards and benefits we offer our colleagues, click here.
Go to find your role. Here, you’ll see a full list of vacancies. There are a number of different criteria options to help narrow down your job search, such as location, keywords, job field and department. Once you’ve found the role you’re looking for, you can ‘apply online’ or ‘add to my job cart’ and save it for later.
We’re proud of the brilliant rewards and benefits packages we offer our colleagues including our market leading pension scheme, 20% B&Q discount, a minimum of 6.6 weeks holiday (including bank holidays) and more. We’re focused on developing talent and we have programmes in place to help our colleagues, whatever stage of their career they’re at, to fulfil their potential. Click here to find out more.
Once you’ve reached the login page, click ‘Forgot your password?’ located beneath the username and password boxes and follow the instructions. If you need any further help, please email our recruitment team at email@example.com.
Make sure that you’ve included all information relevant to your application, uploaded your CV or LinkedIn profile, and included all your contact details. Last but not least, don’t forget to check your spellings!
Yes, on a Tier 1 or Tier 2 VISA that grants you the right to work in the UK. Unfortunately we cannot offer sponsorship.
A colleague in the recruitment team will review your application. They’ll contact you via email or phone to let you know how you got on. Make sure you keep an eye on your emails and your phone.
For store roles, you should expect to hear back within 7 days, for SSO roles you’ll hear back within 48 hours of submitting your application.
We recommend you check out diy.com and the pages here on our careers website, to find out a bit about life at B&Q. Popping into your local store is also a good idea, it’ll help you get a feel for the place. While you’re there, ask our colleagues what it’s like to work with us.
When it comes to the interview itself, make sure you’re in a quiet place. If you’ll be using your mobile, make sure you have good signal. If you require any reasonable adjustment to your telephone interview or any stage of the recruitment process, please drop us an email to firstname.lastname@example.org so we can help.
You’ll receive an interview invitation email from email@example.com which contains the link to the video interview and tells you what to expect and gives you some hints and tips for best practice. The video interview can be completed on any device with a front facing camera and microphone including your smart phone or tablet.
Laptop or desktop devices:
If you’re completing your video interview on a laptop or desktop, you’ll need Adobe Flash Player, a webcam or built in camera device with a microphone. Click the Practice or Interview button found in the interview invitation email from firstname.lastname@example.org. Follow the instructions to complete the interview.
Mobile or tablet devices:
If you’re completing your video on a mobile or tablet device, you can download the HireVue app. The link to this can be found in the interview invitation email from email@example.com. Follow the instructions to complete the interview.
You have 48 hours to complete it so take your time – all questions don’t need to be answered at once so it works around you. There is a practice question to begin with to prepare you for the real thing – we don’t see the answers you give to the practice question and you get as many attempts as you like.
If you’re unable to complete the video interview within 48 hours, please contact – firstname.lastname@example.org.
Tip: Sit somewhere quiet to allow you to focus on the questions.
Psychometric assessments look at your preferred ways of working and cognitive tests assess your verbal and numerical reasoning skills. The tests involve real-life scenarios and multiple choice answers.
Tip: When answering the questions, be honest – not only will we get to know you better, you might even learn a little about yourself too! We’ll also get an idea of how you naturally prefer working.
We recommend setting aside 1 hour in a quiet place, without distractions to put your best self forward.
Selection event in store
Selection events usually last up to one and a half hours.
Management interview in store
The interview is around two/two and a half hours.
Design Consultant interview in store
The interview is just over an hour.
Interview at our Store Support Office
Your interview will be around 60 minutes unless otherwise advised by your recruiter.
The dress code is smart casual so wear something comfortable and appropriate for an interview. Make sure you wear closed toe shoes if you’re heading into store to a selection event or interview, just in case you visit the shop floor.
Remember your proof of eligibility documents, like your passport, birth certificate and visa. We’ll send you an email confirming your selection event, and this will tell you exactly which identification documents you’ll need to bring along.
When you arrive, head to the customer service desk where one of our colleagues will welcome you and point you in the right direction.
At our Store Support Office
Once you’ve arrived, head through the main entrance of the building to the reception desk where our receptionists will greet you, sign you in and let your interviewer know you’re here.
If you don’t have a valid eligibility to work document to bring to your interview, please contact your recruiter for further instruction.
We understand that things don’t always go to plan, if you can’t make your interview, contact your recruiter as soon as possible and they’ll confirm next steps with you.
At the selection event in store, we’ll do three exercises.
• Share your favourite B&Q product
In preparation for the selection event, we’ll ask you to pick your favourite B&Q product. You can find it in one of our stores or on our website, diy.com. At the selection event, you’ll tell us why you chose it. You can make this as creative or as factual as you like. You might get asked some questions but don’t worry, we’re not testing your knowledge, we just want to see that you’re enthusiastic, confident and can use your initiative.
Tip: Make sure you plan before you come along to the selection event, this is the time for your personality to shine!
• Group exercise on the Customer Advisor role
You’ll be asked to work in a team where together, you’ll discover more about our Customer Advisor role at B&Q.
Tip: Think about why the service expectations you’ve chosen are the most important in our Customer Advisor role.
• Getting to know you better
You’ll stay for an individual interview. The interviewer will ask you some questions to get to know you better and will ask you about your experiences in work, school or as a customer.
Tip: Before your interview, think about qualities we’re looking for – providing great customer service, working as a team and having a strong work ethic. Think about how you might demonstrate these through past experiences, in interview.
We recommend you visit your local B&Q to get a good feel for the store and culture. You can find more information about B&Q and our products on www.diy.com and find out more about B&Q careers on www.bandqcareers.com.
Before the interview, we’ll ask you to visit one of our stores and prep a SWOT analysis to bring with you.
During your interview, you’ll do two exercises followed by a competency-based interview. Here, we’ll discuss the role and you can ask any questions to understand who we are as a business and what our culture is like at B&Q. Finally, we’ll talk about your SWOT analysis and find out more about how you think as a retailer.
You can find more information about B&Q and our products on diy.com and find out more about B&Q careers on bandqcareers.com.
You’ll start with a competency-based interview. Here, we’ll discuss the role and you can ask any questions to understand who we are as a business and what our culture is like at B&Q. Then, you’ll be given a customer based scenario and have 10 minutes to prepare your answer to discuss with the interviewer.
During your interview, you’ll be asked competency questions related to the behaviours needed to succeed in the role. You’ll be given the opportunity to use examples of previous experiences to answer these. If a task is involved, this will be discussed beforehand with your recruiter. You’ll also have time to ask the interviewing manager questions to gain a better understanding of who we are as a business and what our culture is like at B&Q. If you’re successful in your first interview, you’ll be invited back to a second stage interview for further discussion about your experience, the role and for you to ask any other questions you may have.
Whilst experience and qualifications count, we recruit on behaviours which means we want to know how you’d behave in certain scenarios and whether you have the skills for the job. There’s no formal preparation for this part of the interview but we’d recommend you have a look at the key competencies below and think about scenarios where you’ve demonstrated these competencies before e.g. at work, school, and/or in your everyday life.
– Communication skills
– Decision making
– Goal orientation
A recruiter will aim to call or email you within 48 hours of your interview taking place.
Our policy is to allow 90 days before you should reapply. This is to give you enough time to work on any feedback you‘ve been given, so that you’ll be better prepared next time round.