Click on about us. Here, you’ll find out what it means to wear the orange apron. To hear from our colleagues in store and at our Store Support Office, visit our people page. If you’re looking to see what great rewards and benefits we offer our colleagues, click here. You’ll also find pages of info about our wellbeing and inclusion work, and our community and sustainability projects on this site.
If you’d like to know how our stores are set up for shopping and working in during the Covid-19 pandemic, watch this video:
Go to find your role. Here, you’ll see a full list of vacancies. There are a number of different criteria options to help narrow down your job search, such as location, keywords, job field and department. Once you’ve found the role you’re looking for, you can ‘apply online’ or ‘add to my job cart’ and save it for later.
We’re proud of the brilliant rewards and benefits packages we offer our colleagues including our market leading pension scheme, 20% B&Q discount, a minimum of 6.6 weeks holiday (including bank holidays) and more. We’re focused on developing talent and we have programmes in place to help our colleagues, whatever stage of their career they’re at, to fulfil their potential. Click here to find out more.
Once you’ve reached the login page, click ‘Forgot your password?’ located beneath the username and password boxes and follow the instructions. If you need any further help, please email our recruitment team at firstname.lastname@example.org.
Make sure that you’ve included all information relevant to your application, uploaded your CV or LinkedIn profile, and included all your contact details. Last but not least, don’t forget to check your spellings!
Yes, on a Tier 1 or Tier 2 VISA that grants you the right to work in the UK. Unfortunately we cannot offer sponsorship.
A colleague in the recruitment team will review your application. They’ll contact you via email or phone to let you know how you got on. Make sure you keep an eye on your emails and your phone.
For store roles, you should expect to hear back within 7 days, for Store Support Office roles you’ll hear back within 48 hours of submitting your application.
We recommend you check out diy.com and the pages here on our careers website, to find out a bit about life at B&Q. You can also find us us on LinkedIn, Indeed and Glassdoor. Popping into your local store’s also a good idea, it’ll help you get a feel for the place. While you’re there, ask our colleagues what it’s like to work with us.
When it comes to the interview itself, make sure you’re in a quiet place. If you’ll be using your mobile, make sure you have good signal. If you require any reasonable adjustment to your telephone interview or any stage of the recruitment process, please drop us an email to email@example.com so we can help.
We have made changes to how our customers shop and how our colleagues work in our stores and in our Store Support Office, but how we recruit hasn’t changed much. You can still find your role and apply on this site but if it’s a Customer Advisor or Store Delivery Driver job you’re after you’ll need to call your local store to see if they have any vacancies. They will advise you from there.
We are! With lots of our customers now wanting home deliveries, we’re adapting and opening vacancies for Store Delivery Drivers. To apply, you’ll need to be over 18, have held your licence for at least 1 year, have a clean licence and be authorised to drive manual transmission vehicles. We’ll teach you the rest.
To apply, find your role on this site or contact your local store to ask if they’re recruiting
Customer Advisor or Store Delivery Driver interview in store
Usually, you’ll have a short telephone interview first to cover the basics. If successful, you’ll attend a face to face interview in store that lasts about 45 minutes.
Management interview in store
As above, but the interview is around one hour
Interview at our Store Support Office
Your interview will be around 60 minutes unless otherwise advised by your recruiter.
The dress code is smart casual so wear something comfortable and appropriate for an interview. Make sure you wear closed toe shoes if you’re heading into store to an interview, just in case you visit the shop floor.
Remember your proof of eligibility documents, like your passport, birth certificate and visa. If you’re interviewing for a Store Delivery Driver job you’ll need to bring your driving licence. We’ll send you an email confirming your interview which will tell you exactly which identification documents you’ll need to bring along.
When you arrive, head to the customer service desk where one of our colleagues will welcome you and point you in the right direction.
At our Store Support Office
Once you’ve arrived, head through the main entrance of the building to the reception desk where our receptionists will greet you, sign you in and let your interviewer know you’re here.
If you don’t have a valid eligibility to work document to bring to your interview, please contact your recruiter for further instruction.
We understand that things don’t always go to plan, if you can’t make your interview, contact your recruiter as soon as possible and they’ll confirm next steps with you.
It’ll be a 1-1 competency based interview with a store manager and another B&Q colleague. The interviewer will ask you some questions to get to know you better and will ask you about your experiences in work, school or as a customer.
Tip: Before your interview, think about qualities we’re looking for – providing great customer service, working as a team and having a strong work ethic. Think about how you might demonstrate these through past experiences, in interview.
We recommend you visit your local B&Q to get a good feel for the store and culture. You can find more information about B&Q and our products on www.diy.com and find out more about B&Q careers on www.bandqcareers.com.
It’ll be a 1-1 competency based interview with a store manager and another B&Q colleague. The interviewer will ask you some questions to get to know you better and will ask you about your experiences in your career so far. Your Recruiter will fully brief you on what to expect.
You can find more information about B&Q on diy.com and find out more about B&Q careers on bandqcareers.com.
During your interview, you’ll be asked competency questions related to the behaviours needed to succeed in the role. You’ll be given the opportunity to use examples of previous experiences to answer these. If a task is involved, this will be discussed beforehand with your recruiter. You’ll also have time to ask the interviewing manager questions to gain a better understanding of who we are as a business and what our culture is like at B&Q. If you’re successful in your first interview, you’ll be invited back to a second stage interview for further discussion about your experience, the role and for you to ask any other questions you may have.
Whilst experience and qualifications count, we recruit on behaviours which means we want to know how you’d behave in certain scenarios and whether you have the skills for the job. There’s no formal preparation for this part of the interview but we’d recommend you have a look at the key competencies below and think about scenarios where you’ve demonstrated these competencies before e.g. at work, school, and/or in your everyday life.
– Communication skills
– Decision making
– Goal orientation
A recruiter will aim to call or email you within 48 hours of your interview taking place.
Our policy is to allow 90 days before you should reapply. This is to give you enough time to work on any feedback you‘ve been given, so that you’ll be better prepared next time round.
At B&Q we’re committed to providing our colleagues with a dress code that respects individual differences whilst also maintaining appropriate standards in keeping with our brand. This includes accommodating physical characteristics and disabilities, different styles and preferences, religious and/or cultural beliefs, and gender identities. We encourage our colleagues to dress in a way that is comfortable, practical, and safe, and provide guidance to help ensure this.