Marketplace Onboarding and Incubation Manager

Marketplace Onboarding and Incubation Manager
  • Eastleigh, Hampshire
  • Permanent Full Time - Permanent
  • £80,000 to £90,000
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About the role

Marketplace Onboarding and Incubation Manager


£80,000 - £90,000 + Car + Bonus + Pension + BUPA + ShareSave + 6.6 weeks holiday

Southampton, Store Support Office/Hybrid Working

We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they’ll love. Join us as a Head of Onboarding and Incubation and you’ll be a big part of this.

At B&Q we have a hybrid approach to working to increase flexibility in how we work. Speak to our recruitment team to find out more.

Key responsibilities

As part of our ecommerce growth strategy, we’ve recently become the first UK home improvement retailer to launch an online marketplace. This means we're now integrating product ranges from verified third-party sellers into and the B&Q app – expanding our existing category ranges and adding new ones. Ultimately offering our customers an expanded product range, so more choice and greater convenience.

Reporting to our Director of Marketplace, you’ll design, plan, manage and execute all the necessary initiatives and activities to drive operations related to the onboarding & incubation of new merchants. Focus on delivering a lean and positive experience to our merchants. Share operational best practices across the Group.

Key responsibilities

Merchant onboarding & Incubation strategy for B&Q

  • Establish framework and build strategic roadmap specifying development requirements

Manage Onboarding & Incubation operations

  • Responsible for the onboarding of new merchants onto the platform (includes account creation, shop configuration, catalogue migration etc.)
  • Responsible for the incubation of new merchants (includes training, growth support and monitoring during the first months)
  • Oversee the KYC operations in coordination with our 3rd party payment provider
  • Design the merchant onboarding journey, with clear roles & responsibilities
  • Build solutions to improve the onboarding & incubation performance and efficiency, including by partnering with 3rd parties
  • Oversee day-to-day operations related to onboarding & incubation
  • Continuously look to improve process and operational efficiency

Develop programs to educate the merchants on how to operate on our platform

  • Responsible for research, design, planning, organising, and overseeing the merchant educational approaches and strategies
  • Monitor all education resources and training effectiveness to evaluate merchants’ feedback
  • Introduce a new indicator to measure the merchants’ maturity and mastery of the platform mechanisms
  • Work with relevant teams to build a library of assets for merchants (including training packs, videos, etc.)

Build solutions to support the new merchants’ growth

  • Working with merchandisers, build traffic mechanisms to increase the exposure of new potential merchants and products, while maintaining the platform traffic efficiency and conversion rate

Required skills & experience

  • Demonstrable experience in e-commerce marketplace environment or in digital platform (ride-hailing, food delivery, accommodation booking, etc.)
  • Deep knowledge of e-commerce sales drivers
  • Previous experience in building up partner onboarding operations for a digital platform is a plus
  • Previous experience as Commercial leader in well-known and established B2B/B2C Marketplace
  • Excellent problem-solving skills with clear logical thinking. You’ll enjoy taking the lead in situations of operational ambiguity and are creative enough to come up with scalable solutions to day-to-day operational challenges
  • Advanced project management skills – You can plan, build consensus, communicate, and influence internal and external stakeholders
  • Ability to digest exceptionally large amounts of data along with providing insights and executing based on them
  • Self-motivated and a proactive can-do attitude
  • Cross-functional collaboration: Work with multiple external and internal stakeholders like account managers, merchandisers, content operations and traffic management teams to achieve the business objectives

Career progression

What's in it for me?

As well as a competitive salary, our benefits package includes an award-winning pension scheme, bonus, car, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more!

As part of a great team, you’ll be supported to grow and encouraged to explore new career directions within the business and the wider group. And, because you’ll be inspiring great things for our customers and the whole business, you’ll do work worth caring about.

We want to ensure that all employees, future employees and applicants to all Kingfisher companies are treated equally regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious belief, philosophical belief, political opinion, disability, gender identity, gender expression or sexual orientation. 

If you require any additional support or adjustments to help you make an application, please contact us at

Rewards &

Training &

Learn & Develop at B&Q

When you join B&Q, we want you to be all you can be. From the minute you walk through our doors to the exciting moment you make that next career move, we're here to help you make the most of every opportunity. Thanks to our friendly learning system, Mylo, we make sure you always have the support you need to take on every challenge and fit your learning around your life. Here, we know that the best way to grow is together. 

Flexible learning with Mylo

Mylo is your every day, on the go learning and development partner. Helping you build the knowledge you need now and in the future. With Mylo, you can access training and content, anywhere, anytime and on any device. You can even influence the type of training on offer by rating and recommending content, and letting us know what we can do to improve. Award-winning and featuring over 150 different learning activities - like short videos, articles, workshops and webinars - think of Mylo as your 24/7 training pal, designed to help you make the most of your B&Q career journey.

Developing in role

Learning never stops at B&Q. Whether you've been in your role for one day or five years, there's always something to be curious about. It's why we're always creating learning opportunities and experiences that'll give you the chance to develop your skills. Like our First Line Manager programme: a course that helps our newest line managers build their confidence and management skills. Or our Leadership Development programme that challenges our more experienced leaders to reflect on and adapt their approach for our ever-evolving ways of working.

Building expertise and know-how

We believe anyone can learn the technical skills to do their job with excellence. It's all about attitude and behaviour here. So, if you're passionate about customer service and design, we'll teach you how to create beautiful kitchens. If you're someone who loves being outdoors, we'll help you learn about our garden ranges. And, if you're someone who just loves what we do but doesn't know where to start, we'll help you find the perfect role for you to grow into. 

Accelerated Development Talent Programmes

Whatever goal you're working to at B&Q, we want to help you get there. We do this by designing a number of programmes which help you to practice your skills and learn new ones, gain valuable experiences, learn from others and jump on opportunities that are right for you. From leaders taking their first steps into management to those simply looking for a new challenge, we're there to make sure you achieve your ambitions.


At B&Q, we want every new colleague to understand our values, our customers, and how we work together to achieve our purpose. That’s why we’ve designed an induction programme that’ll give you real insight into our business, our culture and help you feel included from day one. For your first few weeks on the job you’ll work with your team and line manager, mixing online learning with practical tasks, to grow your knowledge a little every day.


A day in the life

Take a tour
around our

Our Store Support Office sits within B&Q House and supports our colleagues and stores right across the UK and Ireland. In our bespoke, modern and eco-friendly building just north of Southampton, you’ll find a friendly team of talented people in a huge range of roles.

Explore our
store support office


In B&Q house, you’ll enjoy an onsite gym, a subsidised Costa, a canteen and restaurant, prayer room, plus open plan and cosy work spaces, an outdoor picnic area, and bike sheds for those who cycle in.


B&Q House has a biomass boiler, solar panels and a rainwater harvesting system. Our building also makes use of upcycled and recycled furniture and fittings, and features natural ventilation, heat retention and CO2 management, all via our very own weather station on the roof.

COVID-19 safety measures

At B&Q House we've made lots of changes to ensure we're ready for our colleagues to work safely. Watch our video to find out more.

choose us?

Why Digital & Technology at B&Q?

We're much more than just our stores these days, which is why our Digital & Technology teams are so important. Using technology to create seamless customer experiences for millions, they're helping us change for the future.

Why B&Q

Ready to apply?

Step 1:

Apply via

Step 2:

We'll contact you for a phone interview

Step 3:

We’ll carry out a face to face or online interview (and we may request a 2nd interview if the role you're applying for is more complex).

Step 4:

We’ll contact you with feedback, and maybe even a job offer.

Check out our FAQs for more information about interviewing at B&Q.

Marketplace Onboarding and Incubation Manager

  • Eastleigh, Hampshire
  • Permanent Full Time - Permanent
  • £80,000 to £90,000