Online Merchandiser

Online Merchandiser
  • Eastleigh, Hampshire
  • Full Time - Permanent
  • £25,000 to £30,000
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About the role

Online Merchandiser

Permanent 

£25,000 - £30,000 + Bonus + Pension + BUPA + ShareSave + 6.6 weeks holiday 

Southampton, Store Support Office 

We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they’ll love. Join us as an Online Merchandiser and you’ll be a big part of this. 

Key responsibilities

To deliver continued sales growth, build AOV and to improve conversion through B&Q and Trade-point ecommerce platforms for a specific category.

Key Responsibilities:

  • Own specific product categories to drive sales on DIY.com & Trade-point.co.uk, delivering against sales targets, reporting at weekly team meetings
  • Identify opportunities for increasing revenue using web analytics tools to improve key performance metrics such as conversion, bounce rate, AOV and page views
  • Implement our SEO strategy to drive quality, relevant traffic, ensuring “Best in class” customer & search engine experience
  • Support the various customers shopping missions, including how devices influence the customer and championing the online customer experience with a view to improving conversion & customer satisfaction
  • Work closely with the digital marketing and marketing teams to ensure that category traffic is optimised for all E-Commerce channels including email, paid search and affiliates
  • Influence the Trading Teams to drive a strong promotional plan and online range extensions
  • Take ownership of on-site category merchandising, driving cross/up-sell to increase AOV, with responsibility to analyse impact and optimise
  • Review performance of merchandising and making iterative improvements to maximise sales
  • Liaise across the E-Commerce and trading team to ensure that any relevant marketing activity (publications and promotions) are supported on the website
  • Successfully manage the automated product recommendation tool and on-site search tool to increase average order values
  • Manage the removal and additions of products for owned categories

Required Skills & Experience

  • Great attention to detail and a high standard of numeracy (including strong Excel skills).
  • Understanding of search engine optimisation and conversion rate optimisation
  • Commercial understanding with the ability to select products, price points and promotions that will drive sales
  • Ability to organise and prioritise a large number of tasks and work calmly under pressure
  • Flexible, enthusiastic and motivated with the ability to work to targets in a deadline driven environment
  • Proven ability to brief and shape online creative for onsite promotions
  • Previous experience operating in an online retail environment.
  • Ambition and drive to learn / develop new skills
  • Able to motivate others and create effective networks of people who can give you what you need.
  • People management skills would be preferable.

Career Progression

We want to ensure that all employees, future employees and applicants to all Kingfisher companies are treated equally regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious belief, philosophical belief, political opinion, disability, gender identity, gender expression or sexual orientation. 

If you require any additional support or adjustments to help you make an application, please contact us at recruitment@b-and-q.co.uk

Rewards &
benefits

Training &
development

Learn & Develop at B&Q

When you join B&Q, we want you to be all you can be. From the minute you walk through our doors to the exciting moment you make that next career move, we're here to help you make the most of every opportunity. Thanks to our friendly learning system, Mylo, we make sure you always have the support you need to take on every challenge and fit your learning around your life. Here, we know that the best way to grow is together. 

Flexible learning with Mylo

Mylo is your every day, on the go learning and development partner. Helping you build the knowledge you need now and in the future. With Mylo, you can access training and content, anywhere, anytime and on any device. You can even influence the type of training on offer by rating and recommending content, and letting us know what we can do to improve. Award-winning and featuring over 150 different learning activities - like short videos, articles, workshops and webinars - think of Mylo as your 24/7 training pal, designed to help you make the most of your B&Q career journey.

Developing in role

Learning never stops at B&Q. Whether you've been in your role for one day or five years, there's always something to be curious about. It's why we're always creating learning opportunities and experiences that'll give you the chance to develop your skills. Like our First Line Manager programme: a course that helps our newest line managers build their confidence and management skills. Or our Leadership Development programme that challenges our more experienced leaders to reflect on and adapt their approach for our ever-evolving ways of working.

Building expertise and know-how

We believe anyone can learn the technical skills to do their job with excellence. It's all about attitude and behaviour here. So, if you're passionate about customer service and design, we'll teach you how to create beautiful kitchens. If you're someone who loves being outdoors, we'll help you learn about our garden ranges. And, if you're someone who just loves what we do but doesn't know where to start, we'll help you find the perfect role for you to grow into. 

Accelerated Development Talent Programmes

Whatever goal you're working to at B&Q, we want to help you get there. We do this by designing a number of programmes which help you to practice your skills and learn new ones, gain valuable experiences, learn from others and jump on opportunities that are right for you. From leaders taking their first steps into management to those simply looking for a new challenge, we're there to make sure you achieve your ambitions.

Induction

At B&Q, we want every new colleague to understand our values, our customers, and how we work together to achieve our purpose. That’s why we’ve designed an induction programme that’ll give you real insight into our business, our culture and help you feel included from day one. For your first few weeks on the job you’ll work with your team and line manager, mixing online learning with practical tasks, to grow your knowledge a little every day.

 

A day in the life

Take a tour
around our
office

Our Store Support Office sits within B&Q House and supports our colleagues and stores right across the UK and Ireland. In our bespoke, modern and eco-friendly building just north of Southampton, you’ll find a friendly team of talented people in a huge range of roles.

Explore our
store support office

Facilities

In B&Q house, you’ll enjoy an onsite gym, a subsidised Costa, a canteen and restaurant, prayer room, plus open plan and cosy work spaces, an outdoor picnic area, and bike sheds for those who cycle in.

Sustainability

B&Q House has a biomass boiler, solar panels and a rainwater harvesting system. Our building also makes use of upcycled and recycled furniture and fittings, and features natural ventilation, heat retention and CO2 management, all via our very own weather station on the roof.

COVID-19 safety measures

At B&Q House we've made lots of changes to ensure we're ready for our colleagues to work safely. Watch our video to find out more.

Why
choose us?

Why Digital at B&Q?

We're much more than just our stores these days, which is why our Digital team are so important. Using technology to create seamless customer experiences for millions, they're helping us change for the future.

Why B&Q

Ready to apply?

Step 1:

Apply via bandqcareers.com

Step 2:

We'll contact you for a phone interview

Step 3:

We’ll carry out a face to face or online interview (and we may request a 2nd interview if the role you're applying for is more complex).

Step 4:

We’ll contact you with feedback, and maybe even a job offer.

Check out our FAQs for more information about interviewing at B&Q.

Online Merchandiser

  • Eastleigh, Hampshire
  • Full Time - Permanent
  • £25,000 to £30,000