About the role
Marketplace Compliance Specialist
Permanent
Up to £47,000 + Bonus + Pension + BUPA + ShareSave + 6.6 weeks holiday + Hybrid Working (3 days per week in the office)
Southampton, Store Support Office
We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they’ll love. Join us as a Marketplace Compliance Specialist and you’ll be a big part of this.
Key responsibilities
You will contribute to ensuring products listed on the B&Q Marketplace by verified sellers are compliant with regulatory and contractual requirements, working collaboratively with stakeholders to ensure that B&Q continues to meet its legal obligations as an online marketplace.
Key accountabilities and responsibilities:
Product Onboarding Due Diligence: Ensure compliance with regulatory and contractual requirements for selected product categories during onboarding.
Relationship Building: Establish strong working relationships with the wider marketplace team across the Group.
Post-Live Monitoring: Monitor live marketplace listings, removing products as needed. Clearly explain decisions to non-technical stakeholders.
Process Improvement: Actively contribute to enhancing documented processes and procedures.
Investigations and Compliance: Investigate issues arising from customer complaints, reviews, and interactions with verified sellers.
Assess technical information and take appropriate action. Ensure ongoing compliance with regulatory obligations in various territories.Corrective Actions and Support: Assist with corrective actions and follow up to ensure implementation.
Legal Compliance Support: Collaborate with the Legal Compliance Manager on ad-hoc matters.
Required skills & experience
• Proven experience in a product compliance role with a broad understanding of consumer focused legislation, for example, product safety and claims
• Ability to manage a wide and varied caseload
• Comfortable with shifting priorities in a fast-moving environment
• Strong interpersonal skills – ability to work successfully with both internal and external stakeholders.
• Good IT skills, particularly the MS Office suite
• Competent in dealing with incidents in a timely manner taking a measured and proportionate approach, based on agreed policies and procedures
• Confident in using experience and knowledge to influence others
• Self-motivated and capable of working independently.
What's in it for me?
As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more!
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
We want to ensure that all employees, future employees and applicants to all Kingfisher companies are treated equally regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious belief, philosophical belief, political opinion, disability, gender identity, gender expression or sexual orientation.
If you require any additional support or adjustments to help you make an application, please contact us at recruitment@b-and-q.co.uk.
