Trading – Customer & Marketing

Three million customers come through the doors of B&Q every week. What do they need? What’s going to excite them? How do we inspire them? How do we offer an experience that makes them want to come back to B&Q again? It’s vital questions like these that the Marketing Coordinators, Proposition Managers, Marketing Data Analysts and other experts in our Customer and Marketing team set out to answer every day.

Creative and analytical, they help us understand and meet the needs of our customers. They define the B&Q proposition. And they manage how we communicate with customers across all channels, from in-store to online. It’s fascinating work that drives improvements you can see and feel in both sales and customer experience.

B&Q is a great place to work because we’re always making a difference for our customers, and helping towards our company aim of creating good homes.
Consumer PR Manager