About the role
Store Support Advisor
6 Months FTC
£23,793 + Benefits – Working 5 out of 7 days, 39 hours per week.
We believe anyone can improve their home to make life better. We equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they’ll love. Join us as a Store Support Advisor and you’ll be a big part of this.
Key responsibilities
To provide a professional front-line support function for our store colleagues and installers regarding installations including, installation best practices and providing advice/support for customer resolution.
- Facilitate customer focused solutions to all enquiries whilst consider cost and impact to the brand.
- Track and monitor reports including customer satisfaction surveys.
- Receive and respond to queries from installers and colleagues.
- Suggest and promote any ideas that may help to improve the service to both our internal and external customers.
- Respond through all channels, phone, e-mail and Yammer. Supporting through to resolution, reviewing the issue and offering sensible solutions, including offering compensation when appropriate.
- Achieve key objectives.
- Support with systems enquiries, IMS, CRM, invoicing portal, anyjunk portal.
- You may be required to undertake other duties from time to time as we may reasonably require.
- Adhere to all policies and procedures relevant to your role.
- Work with colleagues across the installation function to help and support them including sharing knowledge in your area of expertise to help drive service.
Required skills & experience
- Knowledge of the installation service industry preferable
- Knowledge of kitchen/bathroom/bedroom installations and product preferable
- Working knowledge of MS Office applications
- Excellent attention to detail, numerical and data entry skills
- Methodical and logical thinker
- Customer service experience
- Confident communicator
- Resilient under pressure
- Flexible working with Rota’d Saturdays and Bank Holidays
Career progression
What's in it for me?
As well as a competitive salary, our benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more!
As part of a great team, you’ll be supported to grow and encouraged to explore new career directions within the business and the wider group. And, because you’ll be inspiring great things for our customers and the whole business, you’ll do work worth caring about.
We want to ensure that all employees, future employees and applicants to all Kingfisher companies are treated equally regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious belief, philosophical belief, political opinion, disability, gender identity, gender expression or sexual orientation.
If you require any additional support or adjustments to help you make an application, please contact us at recruitment@b-and-q.co.uk.
