Store Support Advisor

Store Support Advisor
  • Doncaster
  • Temporary Full-Time - Fixed
  • Up to £23,793 per year
Apply now

About the role

Store Support Advisor

6 Months FTC
£23,793 + Benefits – Working 5 out of 7 days, 39 hours per week.

We believe anyone can improve their home to make life better. We equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they’ll love. Join us as a Store Support Advisor and you’ll be a big part of this.

Key responsibilities

To provide a professional front-line support function for our store colleagues and installers regarding installations including, installation best practices and providing advice/support for customer resolution.

  • Facilitate customer focused solutions to all enquiries whilst consider cost and impact to the brand.
  • Track and monitor reports including customer satisfaction surveys.
  • Receive and respond to queries from installers and colleagues.
  • Suggest and promote any ideas that may help to improve the service to both our internal and external customers.
  • Respond through all channels, phone, e-mail and Yammer. Supporting through to resolution, reviewing the issue and offering sensible solutions, including offering compensation when appropriate.
  • Achieve key objectives.
  • Support with systems enquiries, IMS, CRM, invoicing portal, anyjunk portal.
  • You may be required to undertake other duties from time to time as we may reasonably require.
  • Adhere to all policies and procedures relevant to your role.
  • Work with colleagues across the installation function to help and support them including sharing knowledge in your area of expertise to help drive service.

Required skills & experience

  • Knowledge of the installation service industry preferable
  • Knowledge of kitchen/bathroom/bedroom installations and product preferable
  • Working knowledge of MS Office applications
  • Excellent attention to detail, numerical and data entry skills
  • Methodical and logical thinker
  • Customer service experience
  • Confident communicator
  • Resilient under pressure
  • Flexible working with Rota’d Saturdays and Bank Holidays

Career progression

What's in it for me?

As well as a competitive salary, our benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more!

As part of a great team, you’ll be supported to grow and encouraged to explore new career directions within the business and the wider group. And, because you’ll be inspiring great things for our customers and the whole business, you’ll do work worth caring about.

We want to ensure that all employees, future employees and applicants to all Kingfisher companies are treated equally regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious belief, philosophical belief, political opinion, disability, gender identity, gender expression or sexual orientation. 

If you require any additional support or adjustments to help you make an application, please contact us at

Rewards &

Training &

Learn & Develop at B&Q

When you join B&Q, we want you to be all you can be. From the minute you walk through our doors to the exciting moment you make that next career move, we're here to help you make the most of every opportunity. Thanks to our friendly learning system, Mylo, we make sure you always have the support you need to take on every challenge and fit your learning around your life. Here, we know that the best way to grow is together. 

Flexible learning with Mylo

Mylo is your every day, on the go learning and development partner. Helping you build the knowledge you need now and in the future. With Mylo, you can access training and content, anywhere, anytime and on any device. You can even influence the type of training on offer by rating and recommending content, and letting us know what we can do to improve. Award-winning and featuring over 150 different learning activities - like short videos, articles, workshops and webinars - think of Mylo as your 24/7 training pal, designed to help you make the most of your B&Q career journey.

Developing in role

Learning never stops at B&Q. Whether you've been in your role for one day or five years, there's always something to be curious about. It's why we're always creating learning opportunities and experiences that'll give you the chance to develop your skills. Like our First Line Manager programme: a course that helps our newest line managers build their confidence and management skills. Or our Leadership Development programme that challenges our more experienced leaders to reflect on and adapt their approach for our ever-evolving ways of working.

Building expertise and know-how

We believe anyone can learn the technical skills to do their job with excellence. It's all about attitude and behaviour here. So, if you're passionate about customer service and design, we'll teach you how to create beautiful kitchens. If you're someone who loves being outdoors, we'll help you learn about our garden ranges. And, if you're someone who just loves what we do but doesn't know where to start, we'll help you find the perfect role for you to grow into. 

Accelerated Development Talent Programmes

Whatever goal you're working to at B&Q, we want to help you get there. We do this by designing a number of programmes which help you to practice your skills and learn new ones, gain valuable experiences, learn from others and jump on opportunities that are right for you. From leaders taking their first steps into management to those simply looking for a new challenge, we're there to make sure you achieve your ambitions.


At B&Q, we want every new colleague to understand our values, our customers, and how we work together to achieve our purpose. That’s why we’ve designed an induction programme that’ll give you real insight into our business, our culture and help you feel included from day one. For your first few weeks on the job you’ll work with your team and line manager, mixing online learning with practical tasks, to grow your knowledge a little every day.


A day in the life

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Why Customer Service at B&Q?

Our B&Q Customer Advisors are the friendly faces of our business. They're the ones who work across our stores to provide advice and assistance to each and every customer looking to make their big ideas into a much loved reality.

Why B&Q

Ready to apply?

Step 1:

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Step 2:

We’ll contact you for a phone interview.

Step 3:

We’ll carry out a face to face interview in store.

Step 4:

We’ll contact you with feedback, and maybe even a job offer.

Check out our FAQs for more information about interviewing at B&Q.

Store Support Advisor

  • Doncaster
  • Temporary Full-Time - Fixed
  • Up to £23,793 per year