Retail
Customer
Service
In store
Spring is our busiest time of year; it’s when those New Year’s resolutions turn into reality, when our customers get garden-ready or put the finishing touches to their new bathroom. Behind every big customer DIY project, you'll find our team of B&Q Customer Advisors. From expert advice on the right tool for the job to keeping our shelves stocked, they’re there for each and every customer.
Our roles
Customer Advisor
Join our team, and you’ll do so much more than stack shelves. You’ll become an expert. A trusted advisor. An inspiration, as well as a guide. The person who gets to know all kinds of customers and understand their home improvement projects, before opening their eyes to what’s really possible. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. But truly great customer service will be your main aim.
Customer Advisor - Checkouts
Join our team, and you’ll do so much more than help customers complete their purchases at the till point. You’ll become an expert. A trusted advisor. An inspiration as well as a guide. The person who gets to know all kinds of customers and understand their home improvement projects, before opening their eyes to what’s really possible. Sales will be important, of course, but truly great customer service will be your main aim.
HR Administrator
Our in-store teams take incredible care of our customers. So you’ll do the same for them. Supporting with everything from work rotas and payroll to wellbeing and training, you’ll make sure our teams have all they need to care for our customers.