About the role
Part Time
Permanent Contract - 18.5 Hours per week
Up to £20,915.27 (Inclusive of £0.81 per hour, store specific location allowance) + Pension + 6.6 Weeks Holiday
B&Q Yeading
Every day, we give our millions of customers the ideas, advice, tools, and confidence they need to create a home they’ll love. Join us as a Hub Team Manager and you will be pivotal in leading the digital fulfilment team, ensuring all home delivery orders are picked, packed and dispatched with accuracy and care to fulfil B&Q’s ambition to make every customer count.
Key responsibilities
A great team needs a great leader and your role as a Hub Team Manager is to create a truly inclusive high performing team to deliver an exceptional store to home service to maximise the customer experience and grow sales. In this role you will:
- Lead and manage the digital fulfilment team, ensuring all home delivery orders are picked, packed, and dispatched with accuracy and care, ‘Making Every Customer Count’.
- Maintain pace + quality across all fulfilment processes, aligned to service level agreements.
- Collaborate with the Trading team to build strong daily routines focused on stock availability, order accuracy, and timely dispatch.
- Use data + insight to identify operational opportunities, improve efficiency, and reduce errors or missed picks.
Required skills & experience
Our Hub Team Managers are key to running our business by leading the team to deliver exceptional store operations through the smooth running of fulfilment processes. In this role, you should be leading in a way that demonstrates the following qualities:
- You are calm under pressure.
- A fast-paced environment gives you energy.
- A team that is both internal and external excites you, both to co-ordinate and lead them, but also to develop their careers.
- You are comfortable having meaningful discussions about performance.
- Love to problem solve, the trickier the better!
What's in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes:
- Award-winning pension scheme
- Company Bonus Scheme
- ShareSave options
- 6.6 weeks holiday
- Payroll giving
- Employee Assistance Programme
- Shopping discounts
- Colleague wellbeing benefits and lots more
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
#LI-Onsite
We want to ensure that all employees, future employees and applicants to all Kingfisher companies are treated equally regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious belief, philosophical belief, political opinion, disability, gender identity, gender expression or sexual orientation.
If you require any additional support or adjustments to help you make an application, please contact us at recruitment@b-and-q.co.uk.
Rewards &
benefits
Discount card
The one we all love! Get 20% discount on your purchases at B&Q in-store and online, after you've been with us for 3 months.
Share schemes
Share in the success you help create. With our shareplans, from just £5 per month, you can build up a savings pot, or use what you save to be a Kingfisher share holder.
Life assurance
If the worst should happen, Life Assurance ensures those close to you have some protection.
Employee assistance programme
We offer free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial management.
Salary/Bonus
We offer competitive salaries for all roles, and benchmark them, to ensure that we’re getting it right. And, as we value the contribution of all our colleagues equally, whether they are 17 or 70, our rates of pay for each job is the same.
Pension
You’ll have access to the award-winning Kingfisher Pension Scheme, and we’ll put money in alongside your savings too.
Medical
We have a number of medical benefits available depending on your role to help you and your family look after yourselves.
Leave
All work and no play is no fun! So, you can enjoy 6.6 weeks' leave, plus we'll reward you with additional leave and cash rewards to celebrate long service anniversaries and milestone years.
Flexible working
The chance to achieve more balance between work and your other commitments.
Shopping discounts
Take advantage of fantastic discounts on loads of products and services, just for being a B&Q colleague!
Gym discounts
We have a network of over 3,300 health clubs offering discounts to colleagues and their partners of up to 25% on self-paid gym memberships.
Eye care
If you use a computer regularly for work, then we pay for your eye test
every two years. If you do require glasses, then you’ll also get £49/€69 towards single focal lenses and frames too.
Cycling to work scheme
Whether you are thinking green, trying to get fit or saving money, our cycle to work scheme helps colleagues spread the cost and save money on any bike and safety equipment through salary sacrifice.
Long service
Just like most families, we like to celebrate anniversaries and milestone years. For every 10 years up to 40 years’ service we give extra annual leave and a cash payment.
“What sets us apart from other retailers is absolutely our people.”
“Working here there's always opportunities to develop. Like when my line manager needs support, I get to step into his shoes so I can ready myself to move up into that role in the future.”
“We're one team, under many roofs. And, when we work together, there’s not much we can’t do.”
Training &
development
Learn & Develop at B&Q
When you join B&Q, we want you to be all you can be. From the minute you walk through our doors to the exciting moment you make that next career move, we're here to help you make the most of every opportunity. Thanks to our friendly learning system, Leo, we make sure you always have the support you need to take on every challenge and fit your learning around your life. Here, we know that the best way to grow is together.
Flexible learning with Leo
Leo is your every day, on the go learning and development partner. Helping you build the knowledge you need now and in the future. With Leo, you can access training and content, anywhere, anytime and on any device. You can even influence the type of training on offer by rating and recommending content, and letting us know what we can do to improve. Award-winning and featuring over 150 different learning activities - like short videos, articles, workshops and webinars - think of Leo as your 24/7 training pal, designed to help you make the most of your B&Q career journey.
Developing in role
Learning never stops at B&Q. Whether you've been in your role for one day or five years, there's always something to be curious about. It's why we're always creating learning opportunities and experiences that'll give you the chance to develop your skills. Like our First Line Manager programme: a course that helps our newest line managers build their confidence and management skills. Or our Leadership Development programme that challenges our more experienced leaders to reflect on and adapt their approach for our ever-evolving ways of working.
Building expertise and know-how
We believe anyone can learn the technical skills to do their job with excellence. It's all about attitude and behaviour here. So, if you're passionate about customer service and design, we'll teach you how to create beautiful kitchens. If you're someone who loves being outdoors, we'll help you learn about our garden ranges. And, if you're someone who just loves what we do but doesn't know where to start, we'll help you find the perfect role for you to grow into.
Accelerated Development Talent Programmes
Whatever goal you're working to at B&Q, we want to help you get there. We do this by designing a number of programmes which help you to practice your skills and learn new ones, gain valuable experiences, learn from others and jump on opportunities that are right for you. From leaders taking their first steps into management to those simply looking for a new challenge, we're there to make sure you achieve your ambitions.
Induction
At B&Q, we want every new colleague to understand our values, our customers, and how we work together to achieve our purpose. That’s why we’ve designed an induction programme that’ll give you real insight into our business, our culture and help you feel included from day one. For your first few weeks on the job you’ll work with your team and line manager, mixing online learning with practical tasks, to grow your knowledge a little every day.
A day in the life
Natasha, Store Manager
There's a lot of different touchpoints for a store manager during day to day life. Whether it be catching up with my direct reports or the store team, delivering news and updates and making sure everything’s OK. Our people really shine, they're passionate, they're caring, they're curious, they want to do a brilliant job.
Ben, Showroom Manager
A day's work for me is coming into the store having a good plan. The team will be happy and ready to help our customers. I love having a busy shop floor, booking loads of customers in for their dream kitchen, bathroom and bedroom. I'm there to support my team if they need any help on the design system and on customer projects.
Lauren, Tradepoint Manager
I make sure we comply legally and in a safe way as a store, and I empower my team to deliver stock management routines. It’s all about giving our trade customers a great experience and great advice, showing them the right products to build, create and improve their clients' homes.
commute
Store location
Yeading, London
Get directions
See in Google mapsWhy
choose us?
Why Retail Management at B&Q?
Our Retail Management teams are the ones who help every one of our stores to lead and develop their teams so they can always put our customers first. Working together to keep ahead of this fast-moving sector, this curious bunch are full of ideas on how we can build an even better B&Q.
Why B&QReady to apply?
Step 1:
Apply via bandqcareers.com
Step 2:
We'll contact you for a phone interview
Step 3:
We’ll carry out a face to face or online interview (and we may request a 2nd interview if the role you're applying for is more complex).
Step 4:
We’ll contact you with feedback, and maybe even a job offer.
Check out our FAQs for more information about interviewing at B&Q.