Change Planner

Change Planner
  • Eastleigh, Hampshire
  • Full Time or Jobshare - Fixed
  • Up to £31,000
Apply now

About the role

Change Planner
12 Months FTC
Up to £31,000 + Bonus + Pension + BUPA + ShareSave + 6.6 weeks holiday + hybrid working
Southampton, Store Support Office

We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they’ll love. Join us as a Change Planner and you’ll be a big part of this.

At B&Q we have a hybrid approach to working to increase flexibility in how we work. For this role we expect you’ll be working from our Store Support Office 3 days a week. Speak to our recruitment team to find out more.

Key responsibilities

You'll be responsible for delivering the successful range review planning of range change across the B&Q Estate.

You'll ensure any range change activity planned is set up to be delivered right first time,and has all the tools and communication requirements in place for a successful implementation.

  • Manage the cost creation, tracking and reporting of all costs associated with a project, ensuring any risks or changes are highlighted to the Category Manager in a timely manner, for reviews managed by Category
  • Support in the cost creation, processing and tracking of all costs owned within the your remit, ensuring any risks or changes are highlighted to the Project Manager in a timely manner, for reviews managed by Project Managers;
  • Support the Category, Visual Merchandising and Planogram teams with robust and detailed knowledge of the existing store estate, enabling them to make informed decisions about project scopes, minimising the requirement for inefficient changes post scope creation
  • Question and draw on experience to gain a full understanding of the brief, ensuring a robust knowledge of the review requirements.
  • Prepare & quality control store surveys to ensure the ‘as is’ status of the store estate understood & captured.
  • Identify the gaps between ‘as is’ estate equipment, service infrastructure and the needs of the planogram to provide at store level a full set of equipment, service change and shopfitting/merchandising requirements
  • Interpret the needs of the individuals completing the change in stores, create and maintain a tailored execution plan containing all required technical information and external services schedules to enable right first-time implementation
  • Create and manage a communication & project progression plan for external and internal stakeholders throughout the project, for Project Manager led Projects
  • Provide expert advice and issue resolution through the range change support log, acting as a key point of contact to handle implementation teams’ queries during their change project
  • Provide best practice learnings to support implementation teams (B&Q, Agencies, External contractors)
  • Working in collaboration with Retail to ensure the project is finalised, remedial activity is completed and sign off documentation is received

Required skills & experience

  • Highly numerate with strong data management & analysis skills
  • Has a methodical approach to detail planning with strong self-checking
  • Knowledge of the visual merchandising, planogramming and store planning process
  • Ability to model costs at high level (for outline costing) and at individual store level (for budgeting)
  • Detailed knowledge & appreciation of the complexity across product categories, equipment, and the B&Q estate
  • Prior experience within a retailer or of delivering retail change projects from within another function within a retailer

Career progression

What's in it for me?

As well as a competitive salary, our benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more!

As part of a great team, you’ll be supported to grow and encouraged to explore new career directions within the business and the wider group. And, because you’ll be inspiring great things for our customers and the whole business, you’ll do work worth caring about.

We want to ensure that all employees, future employees and applicants to all Kingfisher companies are treated equally regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious belief, philosophical belief, political opinion, disability, gender identity, gender expression or sexual orientation. 

If you require any additional support or adjustments to help you make an application, please contact us at

Rewards &

Training &

Learn & Develop at B&Q

When you join B&Q, we want you to be all you can be. From the minute you walk through our doors to the exciting moment you make that next career move, we're here to help you make the most of every opportunity. Thanks to our friendly learning system, Mylo, we make sure you always have the support you need to take on every challenge and fit your learning around your life. Here, we know that the best way to grow is together. 

Flexible learning with Mylo

Mylo is your every day, on the go learning and development partner. Helping you build the knowledge you need now and in the future. With Mylo, you can access training and content, anywhere, anytime and on any device. You can even influence the type of training on offer by rating and recommending content, and letting us know what we can do to improve. Award-winning and featuring over 150 different learning activities - like short videos, articles, workshops and webinars - think of Mylo as your 24/7 training pal, designed to help you make the most of your B&Q career journey.

Developing in role

Learning never stops at B&Q. Whether you've been in your role for one day or five years, there's always something to be curious about. It's why we're always creating learning opportunities and experiences that'll give you the chance to develop your skills. Like our First Line Manager programme: a course that helps our newest line managers build their confidence and management skills. Or our Leadership Development programme that challenges our more experienced leaders to reflect on and adapt their approach for our ever-evolving ways of working.

Building expertise and know-how

We believe anyone can learn the technical skills to do their job with excellence. It's all about attitude and behaviour here. So, if you're passionate about customer service and design, we'll teach you how to create beautiful kitchens. If you're someone who loves being outdoors, we'll help you learn about our garden ranges. And, if you're someone who just loves what we do but doesn't know where to start, we'll help you find the perfect role for you to grow into. 

Accelerated Development Talent Programmes

Whatever goal you're working to at B&Q, we want to help you get there. We do this by designing a number of programmes which help you to practice your skills and learn new ones, gain valuable experiences, learn from others and jump on opportunities that are right for you. From leaders taking their first steps into management to those simply looking for a new challenge, we're there to make sure you achieve your ambitions.


At B&Q, we want every new colleague to understand our values, our customers, and how we work together to achieve our purpose. That’s why we’ve designed an induction programme that’ll give you real insight into our business, our culture and help you feel included from day one. For your first few weeks on the job you’ll work with your team and line manager, mixing online learning with practical tasks, to grow your knowledge a little every day.


A day in the life

Take a tour
around our

Our Store Support Office sits within B&Q House and supports our colleagues and stores right across the UK and Ireland. In our bespoke, modern and eco-friendly building just north of Southampton, you’ll find a friendly team of talented people in a huge range of roles.

Explore our
store support office


In B&Q house, you’ll enjoy an onsite gym, a subsidised Costa, a canteen and restaurant, prayer room, plus open plan and cosy work spaces, an outdoor picnic area, and bike sheds for those who cycle in.


B&Q House has a biomass boiler, solar panels and a rainwater harvesting system. Our building also makes use of upcycled and recycled furniture and fittings, and features natural ventilation, heat retention and CO2 management, all via our very own weather station on the roof.

COVID-19 safety measures

At B&Q House we've made lots of changes to ensure we're ready for our colleagues to work safely. Watch our video to find out more.

choose us?

Why Commercial & Buying at B&Q?

We want every visit to every one of our stores to be the start of something big for our customers. So, to go with the excellent service, our Commercial & Buying colleagues offer our customers a product range that ignites their imagination and kits them out with everything they need to tackle their boldest projects. 

Why B&Q

Ready to apply?

Step 1:

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Step 2:

We'll contact you for a phone interview

Step 3:

We’ll carry out a face to face or online interview (and we may request a 2nd interview if the role you're applying for is more complex).

Step 4:

We’ll contact you with feedback, and maybe even a job offer.

Check out our FAQs for more information about interviewing at B&Q.

Change Planner

  • Eastleigh, Hampshire
  • Full Time or Jobshare - Fixed
  • Up to £31,000