About the role
If you require any additional support or reasonable adjustments to help you complete your application or throughout the recruitment process, please let us know. If you would like to be considered under the Disability Confident Scheme, please contact us at: recruitment@b-and-q.co.uk. If you meet the minimum criteria for the role, we'll consider your application in line with our Disability Confident commitments.
Permanent
From £40,000 - £48,000 + Pension + PMI + ShareSave + 6.6 weeks holiday + Hybrid Working (2/3 days per week in the office)
Southampton, Store Support Office
We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they’ll love. Join us as a Product Quality Auditor and you’ll be a big part of this.
Role Purpose: Handling Vendor and B&Q exclusive brand assurance workflows for products sold in UK and ROI. As a key member of B&Q’s Product Quality Service Programme you will ensure Vendors meet B&Q’s quality policy requirements supplying products that comply with legal standards, safety requirements and policy needs. You will be responsible for product approvals, supplier audits, and quality monitoring, working closely with Commercial teams to support introduction of new products and suppliers through the audit and product lifecycle plan. Reporting into an experienced Quality Audit manager you work closely with them and the audit , quality governance and surveillance teams to identify, demand and deliver world class outputs from our suppliers. As part of the audit team, you will be deployed across the range of products to support workload balancing across the team, working together to achieve objectives. This provides you the opportunity to develop subject specialisms though BAU and project works. The role is a key actor in B&Q’s due diligence process, and you will support continuous improvement initiatives.
Key responsibilities
• Deliver workflows ensuring Vendors comply with all regulatory, safety, and product quality standards.
• Support quality audit managers on new vendor/ product approval and review of existing vendors /products as required for Vendor & B&Q Exclusive brands. Includes Technical Audit and collaboration with B&Q Sustainability Team to deliver parallel Ethical and Wood & Paper audits.
• Liaising with vendors & buyers to collect and check assurance evidence for use in the Required Technical File (RTF) in line with quality policy.
• Develop Subject Matter Expertise (SME) for Commercial Team and vendors to ensure compliance of product and packaging /artwork.
• Support commercial teams in understanding specification of product and regulatory requirements. This will include working with current product reference specifications, creating new or updating of these documents. Build product lifecycle /development knowledge.
• Facilitate authoring of new product artwork and customer user manuals with support from audit managers, packaging and commercial teams.
• Conduct quality issue management & response activity with support of the Governance & Surveillance sub teams
• Establish good working relationships with all internal stakeholders and vendors.
• Attend and participate in relevant B&Q Commercial meetings on a regular basis.
• Utilise and maintain the QA laboratory workspace with support of colleagues.
• Participate in the Quality Team continuous improvement journey through Team meetings, process development in your field, joining relevant external committees and undertaking relevant training.
Key Business Relationships:
• Collaborate with stakeholders in B&Q QA, Commercial & Planning departments, Responsible Business, Retail, Supply Chain, and Kingfisher Group Quality & Sustainability teams in aligning on quality priorities on a routine and project basis.
• Support improved supplier performance and accountability through the audit programme, ensuring vendors consistently deliver compliant & safe products.
• Positively advocate for the B&Q quality policy and work closely with commercial partners to guide & select suppliers that achieve our policy standards.
Required skills & experience
• Experience managing product compliance ideally working in UK & EU markets within a major retail or consumer goods organisation.
• Good technical foundation with sound product knowledge to apply it in a commercial environment.
• Communicates clearly, articulately and with conviction when speaking and in written form with individuals or to a group. Able to adapts content and style to their audience. Energetic team player with drive and self motivation.
• Good understanding of IT tools, particularly Excel and PowerPoint, to deliver impactful insights.
• Exposure and delivery of project coordination, driving initiatives from concept to delivery. Ability to prioritise and maintain workload to specific deadlines.
• Experience working with external partners such as vendors and service providers. ISO 9001:2015 Lead Auditor trained a distinct advantage.
• Commercially aware, able to balance policy requirements and business objectives.
• Logical and analytical with attention to detail and communication skills. Influencer able to build strong cross-functional relationships.
Other Requirements:
• Ability to travel away from home overnight occasionally.
What's in it for me?
What's In It For You?
At B&Q, we're building more than great homes – we're building great careers.
When you join us, you'll be part of a supportive, inclusive business where your ideas matter, your development is invested in, and your wellbeing is genuinely important.
Here's what you can expect:
🏡 Flexible & Hybrid Working - Work in a way that helps you perform at your best, balancing business needs with personal commitments.
📈 Career Growth & Development - Access learning, development and career opportunities across one of the UK's leading retail organisations.
💰 Competitive Reward Package - A competitive salary, pension and a range of financial benefits.
🛒 Colleague Discounts - Enjoy discounts across B&Q and the wider Kingfisher Group.
❤️ Health & Wellbeing Support - Access wellbeing resources, health support and employee assistance programmes designed to help you thrive.
🌴 Time Away From Work - Generous holiday entitlement and family-friendly policies that support life both inside and outside work.
🤝 A Place Where You Belong - We're committed to creating an inclusive workplace where everyone feels valued, respected and empowered to be themselves.
🌍 Make a Difference - The work you do will have a direct impact on our customers, colleagues and business.
Eligibility To Work
Please note that B&Q does not currently offer visa sponsorship for this role. Applicants must have the right to work in the UK at the time of application and throughout their employment.
Accessibility & Disability Confident
At B&Q, we're committed to creating an inclusive recruitment experience for everyone.
If you require any additional support or reasonable adjustments to help you complete your application or throughout the recruitment process, please let us know.
If you would like to be considered under the Disability Confident Scheme, please contact us at recruitment@b-and-q.co.uk. If you meet the minimum criteria for the role, we'll consider your application in line with our Disability Confident commitments.
We want to ensure that all employees, future employees and applicants to all Kingfisher companies are treated equally regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious belief, philosophical belief, political opinion, disability, gender identity, gender expression or sexual orientation.
If you require any additional support or adjustments to help you make an application, please contact us at recruitment@b-and-q.co.uk.
Rewards &
benefits
Discount card
The one we all love! Get 20% discount on your purchases at B&Q in-store and online, after you've been with us for 1 month.
Share schemes
Share in the success you help create. With our shareplans, from just £5 per month, you can build up a savings pot, or use what you save to be a Kingfisher share holder.
Life assurance
If the worst should happen, Life Assurance ensures those close to you have some protection.
Employee assistance programme
We offer free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial management.
Salary/Bonus
We offer competitive salaries for all roles, and benchmark them, to ensure that we’re getting it right. And, as we value the contribution of all our colleagues equally, whether they are 17 or 70, our rates of pay for each job is the same.
Pension
You’ll have access to the award-winning Kingfisher Pension Scheme, and we’ll put money in alongside your savings too.
Medical
We have a number of medical benefits available depending on your role to help you and your family look after yourselves.
Leave
All work and no play is no fun! So, you can enjoy 6.6 weeks' leave, plus we'll reward you with additional leave and cash rewards to celebrate long service anniversaries and milestone years.
Flexible working
The chance to achieve more balance between work and your other commitments.
Shopping discounts
Take advantage of fantastic discounts on loads of products and services, just for being a B&Q colleague!
Gym discounts
We have a network of over 3,300 health clubs offering discounts to colleagues and their partners of up to 25% on self-paid gym memberships.
Eye care
If you use a computer regularly for work, then we pay for your eye test every two years. If you do require glasses, then you’ll also get £50/€70 towards single focal lenses and frames too.
Cycling to work scheme
Whether you are thinking green, trying to get fit or saving money, our cycle to work scheme helps colleagues spread the cost and save money on any bike and safety equipment through salary sacrifice.
Long service
Just like most families, we like to celebrate anniversaries and milestone years. For every 10 years up to 40 years’ service we give extra annual leave and a cash payment.
Training &
development
Learn & Develop at B&Q
When you join B&Q, we want you to be all you can be. From the minute you walk through our doors to the exciting moment you make that next career move, we're here to help you make the most of every opportunity. Thanks to our friendly learning system, LEO, we make sure you always have the support you need to take on every challenge and fit your learning around your life. Here, we know that the best way to grow is together.
Flexible learning with Leo
LEO is your every day, on the go learning and development partner. Helping you build the knowledge you need now and in the future. With LEO, you can access training and content, anywhere, anytime and on any device. You can even influence the type of training on offer by rating and recommending content, and letting us know what we can do to improve. Award-winning and featuring over 500 different learning activities - like short videos, articles, workshops and webinars - think of LEO as your 24/7 training pal, designed to help you make the most of your B&Q career journey.
Developing in role
Learning never stops at B&Q. Whether you've been in your role for one day or five years, there's always something to be curious about. It's why we're always creating learning opportunities and experiences that'll give you the chance to develop your skills. Like our First Line Manager programme: a course that helps our newest line managers build their confidence and management skills. Or our Leadership Development programme that challenges our more experienced leaders to reflect on and adapt their approach for our ever-evolving ways of working.
Building expertise and know-how
We believe anyone can learn the technical skills to do their job with excellence. It's all about attitude and behaviour here. So, if you're passionate about customer service and design, we'll teach you how to create beautiful kitchens. If you're someone who loves being outdoors, we'll help you learn about our garden ranges. And, if you're someone who just loves what we do but doesn't know where to start, we'll help you find the perfect role for you to grow into.
Accelerated Development Talent Programmes
Whatever goal you're working to at B&Q, we want to help you get there. We do this by designing a number of programmes which help you to practice your skills and learn new ones, gain valuable experiences, learn from others and jump on opportunities that are right for you. From leaders taking their first steps into management to those simply looking for a new challenge, we're there to make sure you achieve your ambitions.
Induction
At B&Q, we want every new colleague to understand our values, our customers, and how we work together to achieve our purpose. That’s why we’ve designed an induction programme that’ll give you real insight into our business, our culture and help you feel included from day one. For your first few weeks on the job you’ll work with your team and line manager, mixing online learning with practical tasks, to grow your knowledge a little every day.
Explore our
store support office
Facilities
In B&Q house, you’ll enjoy an onsite gym, a subsidised Costa, a canteen and restaurant, prayer room, plus open plan and cosy work spaces, an outdoor picnic area, and bike sheds for those who cycle in.
Sustainability
B&Q House has a biomass boiler, solar panels and a rainwater harvesting system. Our building also makes use of upcycled and recycled furniture and fittings, and features natural ventilation, heat retention and CO2 management, all via our very own weather station on the roof.
Why
choose us?
Why Commercial at B&Q?
We want every visit to every one of our stores to be the start of something big for our customers. So, to go with the excellent service, our Commercial colleagues offer our customers a product range that ignites their imagination and kits them out with everything they need to tackle their boldest projects.
Why B&QReady to apply?
Step 1:
Apply via bandqcareers.com
Step 2:
We'll contact you for a phone interview
Step 3:
We’ll carry out a face to face or online interview (and we may request a 2nd interview if the role you're applying for is more complex).
Step 4:
We’ll contact you with feedback, and maybe even a job offer.
Check out our FAQs for more information about interviewing at B&Q.