Analytics Manager

  • Eastleigh, Hampshire
  • Open to Job Share, Full Time or Part Time - Permanent
  • From £65,000.00 per year
Apply now
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About the role

Permanent 

From £65,000 + Pension + PMI + ShareSave + 6.6 weeks holiday + Hybrid Working 

Southampton, Store Support Office

We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they’ll love. Join us as a Senior Analytics Manager and you’ll be a big part of this. 

Role Purpose: Reporting into the Senior Customer Analytics Manager within the Customer & Data Team at B&Q, the Analytics Manager will be responsible for delivering high quality analysis and insights, answering complex and diverse questions from across the business. They will interact with a varied group of stakeholders to drive up the understanding of customers across the organisation, helping to shape our future strategies, improve customer experience, deepen engagement, drive revenue, and improve business efficiencies across both B&Q and TradePoint.

Key responsibilities

  • Responsible for analysis related to understanding customers, CRM & Loyalty, marketing performance, and broader retail Insight requirements.
  • Lead the planning, prioritisation and delivery of analytical work, managing the backlog using Agile practices and making clear trade off decisions across competing demands.
  • Lead a functional area of analysis within the team, while also supporting the wider set of deliverables across the business by identifying opportunities and making informed recommendations.
  • Run complex and high value analysis, forecasting and set the analytical bar for your domain through robust methods, clear recommendations and strong commercial judgement.
  • Coach, develop and lead analysts, building strong technical capability, commercial awareness and stakeholder influence. Create a culture of learning, clarity, ownership and accountability.
  • Shape and challenge stakeholder demand, translating ambiguous questions into structured analytical approaches. Build trusted relationships and influence decision making across CRM, Marketing, Digital, Commercial and wider teams.
  • Ensure analysis drives action, not just outputs. Track adoption and impact, follow through on recommendations and push the business towards decisions grounded in customer value.
  • Work closely with Tech, Data Science, DVA and Group Data to apply shared frameworks, align on definitions and governance, and drive consistent, scalable ways of working.
  • Bring external thinking to B&Q by maintaining an awareness of analytics usage in retail and other sectors and by keeping abreast of competitor technology and developments.
  • Support the growth of new channels, Services, Digital, MarketPlace and Retail Media with key analysis and information.
  • Agitate the organisation to make sure we are fully realising the art of the possible and delivering maximum value to B&Q and our customers.
  • Build relationships with key stakeholders from across the business and translate their ambitions and goals into analytical challenges.

Required skills & experience

  • You have an extensive analytical background yourself. You can write complex SQL queries and manipulate data using other languages such as Python or R.
  • You have proven project leading experience, of leading an analytical team and working in complex matrix environments. You can manage multiple stakeholders, deadlines, and deliverables effectively and efficiently.
  • You have experience working within and leading teams using Agile methodologies and approaches. You can apply Scrum, Kanban, or other frameworks to plan, execute, and review your work.
  • You have a proven track record of being able to develop and coach highly technical teams. You can mentor, motivate, and empower your team members to grow their skills and performance.
  • You have experience using cloud based analytical platforms such as Databricks, Snowflake, Google BigQuery and the like. You can leverage the power and scalability of these platforms to handle large and complex data sets.
  • Experience of marketing campaign and CRM design and analysis, working with customer data to find key insights to inform and that drive change within the business. You can measure the effectiveness and impact of marketing activities, optimize customer journeys, and increase customer retention and loyalty.
  • You understand fully and can use statistical methods such as hypothesis testing, confidence intervals, and p-values to draw valid conclusions and recommendations.
  • You care about Quality Assurance, and lead coding documentation and version control best practices. You ensure the reliability, reproducibility, and reusability of your code and data products. You are empathetic to the importance of Data Governance and good Data Quality.
  • You know the basics of and want to explore new realms of customer behavioural analysis and omnichannel personalisation.
  • You’ve used tools like Jira/Confluence before for managing workloads and documentation. You can use these tools to organise, prioritise, and track your tasks and projects. You can also create and maintain clear and concise documentation for your team and stakeholders.
  • You’re curious: about how things work and getting to the bottom of business problems and data nuances. You ask relevant and insightful questions, conduct thorough and rigorous analysis, and find creative and innovative solutions.
  • You understand and maximise the value of analysis and data science, and act with a commercial lens, prioritising the actions and usefulness of outputs. You can translate business objectives into analytical goals, prioritise the most impactful and feasible actions, and communicate the value and benefits of your outputs to the business.
  • You’re a skilled storyteller who can bring that value to others, you know numbers don’t always speak for themselves and have excellent visuals to support. You can create and present compelling and engaging reports and dashboards that convey your insights and recommendations clearly and persuasively.

What's in it for me?

As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! 

So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.

We want to ensure that all employees, future employees and applicants to all Kingfisher companies are treated equally regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious belief, philosophical belief, political opinion, disability, gender identity, gender expression or sexual orientation. 

If you require any additional support or adjustments to help you make an application, please contact us at recruitment@b-and-q.co.uk. 

Training &
development

Learn Develop

Learn & Develop at B&Q

When you join B&Q, we want you to be all you can be. From the minute you walk through our doors to the exciting moment you make that next career move, we're here to help you make the most of every opportunity. Thanks to our friendly learning system, LEO, we make sure you always have the support you need to take on every challenge and fit your learning around your life. Here, we know that the best way to grow is together. 

Flexible Learning

Flexible learning with LEO

LEO is your every day, on the go learning and development partner. Helping you build the knowledge you need now and in the future. With LEO, you can access training and content, anywhere, anytime and on any device. You can even influence the type of training on offer by rating and recommending content, and letting us know what we can do to improve. Award-winning and featuring over 500 different learning activities - like short videos, articles, workshops and webinars - think of LEO as your 24/7 training pal, designed to help you make the most of your B&Q career journey.

Developing Role

Developing in role

Learning never stops at B&Q. Whether you've been in your role for one day or five years, there's always something to be curious about. It's why we're always creating learning opportunities and experiences that'll give you the chance to develop your skills. Like our First Line Manager programme: a course that helps our newest line managers build their confidence and management skills. Or our Leadership Development programme that challenges our more experienced leaders to reflect on and adapt their approach for our ever-evolving ways of working.  

Building Expertise

Building expertise and know-how

We believe anyone can learn the technical skills to do their job with excellence. It's all about attitude and behaviour here. So, if you're passionate about customer service and design, we'll teach you how to create beautiful kitchens. If you're someone who loves being outdoors, we'll help you learn about our garden ranges. And, if you're someone who just loves what we do but doesn't know where to start, we'll help you find the perfect role for you to grow into.

Accelerated Development

Accelerated Development Talent Programmes

Whatever goal you're working to at B&Q, we want to help you get there. We do this by designing a number of programmes which help you to practice your skills and learn new ones, gain valuable experiences, learn from others and jump on opportunities that are right for you. From leaders taking their first steps into management to those simply looking for a new challenge, we're there to make sure you achieve your ambitions.

Induction

Induction

At B&Q, we want every new colleague to understand our values, our customers, and how we work together to achieve our purpose. That’s why we’ve designed an induction programme that’ll give you real insight into our business, our culture and help you feel included from day one. For your first few weeks on the job you’ll work with your team and line manager, mixing online learning with practical tasks, to grow your knowledge a little every day.  

Take a tour
around our
office

Our Store Support Office sits within B&Q House and supports our colleagues and stores right across the UK and Ireland. In our bespoke, modern and eco-friendly building just north of Southampton, you’ll find a friendly team of talented people in a huge range of roles.

Explore our
store support office

Facilities

Facilities

In B&Q house, you’ll enjoy an onsite gym, a subsidised Costa, a canteen and restaurant, prayer room, plus open plan and cosy work spaces, an outdoor picnic area, and bike sheds for those who cycle in.

Sustainability

Sustainability

B&Q House has a biomass boiler, solar panels and a rainwater harvesting system. Our building also makes use of upcycled and recycled furniture and fittings, and features natural ventilation, heat retention and CO2 management, all via our very own weather station on the roof.

Ready to apply?

Step 1:

Apply via bandqcareers.com

Step 2:

We'll contact you for a phone interview

Step 3:

We’ll carry out a face to face or online interview (and we may request a 2nd interview if the role you're applying for is more complex).

Step 4:

We’ll contact you with feedback, and maybe even a job offer.

Check out our FAQs for more information about interviewing at B&Q.

Analytics Manager

  • Eastleigh, Hampshire
  • Open to Job Share, Full Time or Part Time - Permanent
  • From £65,000.00 per year
Apply now