Data Quality Manager

Data Quality Manager
  • Eastleigh, Hampshire
  • Full Time - Permanent
  • Up to £65,000 per year
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About the role

Data Quality Manager

Permanent

Up to £65,000 + Pension + BUPA + ShareSave + 6.6 weeks holiday + Hybrid Working

Southampton, Store Support Office

We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they’ll love. Join us as a Data Quality Manager and you’ll be a big part of this.

Key responsibilities

Within the Customer Team, the Data Quality Manager will be responsible for ensuring a single version of truth for customer data exists and that data quality is of the highest standard. They will interact with a varied group of stakeholders to truly understand our data and enable analysts and other data professionals across the business to have access to the data they need in the right way.

The Data Quality Manager will be themselves an exceptional data quality analyst and will develop and implement our customer data quality strategy and operating framework that aligns with the business objectives of B&Q.

Required skills & experience

Key Accountabilities / Responsibilities:

  • Development and implementation of our data quality strategy and operating framework, including ongoing mapping exercises to understand the customer data landscape; where and how customer data is being used and stored.
  • Responsible for defining and executing the migration strategy for the Customer Team to our cloud-based analytics platform.
  • Designing and leading the implementation of our ‘single version of truth’ datasets through combining multiple data sources, including helping to define and manage customer entities.
  • Identification and mitigation of potential data quality issues at all stages of the data lifecycle. Ensuring data quality issues are addressed at source.
  • Monitoring and measurement of data quality performance, ensuring we have the right tools and mitigations in place to ensure data quality.
  • Triage data quality issues, understand impact and importance, using agile management practices to prioritise effectively across the varying analytical needs and value drivers, ensuring proactive altering is in place for end users.
  • Lead data quality analysts within a team, growing and nurturing team through coaching and training.
  • Develop a culture of learning, empowerment, experimentation and collaboration.
  • Work closely with Tech and Kingfisher to help deliver our data quality framework and roadmap as well as ensuring the data in the data lake is in the correct location for stakeholders to use.
  • Be an active member of the wider data community across the group, engaging with the group data team and other banners across the group.
  • Bring external thinking to B&Q by maintaining an awareness of analytics usage in retail and other sectors and by keeping abreast of competitor technology and developments.
  • Support the growth of new channels, Services, Digital, MarketPlace and Retail Media through reliable and controlled data sets.

Required Skills & Experience:

  • You have an extensive data quality background yourself. You’re an expert in SQL and have some experience using other languages such as Python or R.
  • You’ve had experience using cloud based analytical platforms such as Databricks, Snowflake, Google BigQuery and the like.
  • Experience working within and leading teams using Agile methodologies and approaches.
  • You have a proven track record of being able to develop and coach highly technical teams. You can mentor, motivate, and empower your team members to grow their skills and performance.
  • You have had experience deploying data quality and assurance workflows with tools like Airflow.
  • You fully understand the importance of Data Governance and good Data Quality practices and have a proven track record of implementing these.
  • You have extensive experience with Quality Assurance, and lead coding documentation and version control best practices using GitHub.
  • You know the basics of and want to explore new realms of customer behavioural analysis and omnichannel personalisation.
  • You have a strong attention detail and are willing to take the time to ensure the accuracy of your work.
  • You’ve used Jira/Confluence before for managing workloads and documentation. –
  • You’re curious: about how things work and getting to the bottom of business problems and data nuances.
  • You understand and maximise the value of data, and act with a commercial lens, prioritising the actions and usefulness of outputs.
  • You have excellent communication skills and an ability to converse with stakeholders.

Career progression

What's in it for me?

As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more!

So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.

We want to ensure that all employees, future employees and applicants to all Kingfisher companies are treated equally regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious belief, philosophical belief, political opinion, disability, gender identity, gender expression or sexual orientation. 

If you require any additional support or adjustments to help you make an application, please contact us at recruitment@b-and-q.co.uk

Rewards &
benefits

Training &
development

Learn & Develop at B&Q

When you join B&Q, we want you to be all you can be. From the minute you walk through our doors to the exciting moment you make that next career move, we're here to help you make the most of every opportunity. Thanks to our friendly learning system, Mylo, we make sure you always have the support you need to take on every challenge and fit your learning around your life. Here, we know that the best way to grow is together. 

Flexible learning with Mylo

Mylo is your every day, on the go learning and development partner. Helping you build the knowledge you need now and in the future. With Mylo, you can access training and content, anywhere, anytime and on any device. You can even influence the type of training on offer by rating and recommending content, and letting us know what we can do to improve. Award-winning and featuring over 150 different learning activities - like short videos, articles, workshops and webinars - think of Mylo as your 24/7 training pal, designed to help you make the most of your B&Q career journey.

Developing in role

Learning never stops at B&Q. Whether you've been in your role for one day or five years, there's always something to be curious about. It's why we're always creating learning opportunities and experiences that'll give you the chance to develop your skills. Like our First Line Manager programme: a course that helps our newest line managers build their confidence and management skills. Or our Leadership Development programme that challenges our more experienced leaders to reflect on and adapt their approach for our ever-evolving ways of working.

Building expertise and know-how

We believe anyone can learn the technical skills to do their job with excellence. It's all about attitude and behaviour here. So, if you're passionate about customer service and design, we'll teach you how to create beautiful kitchens. If you're someone who loves being outdoors, we'll help you learn about our garden ranges. And, if you're someone who just loves what we do but doesn't know where to start, we'll help you find the perfect role for you to grow into. 

Accelerated Development Talent Programmes

Whatever goal you're working to at B&Q, we want to help you get there. We do this by designing a number of programmes which help you to practice your skills and learn new ones, gain valuable experiences, learn from others and jump on opportunities that are right for you. From leaders taking their first steps into management to those simply looking for a new challenge, we're there to make sure you achieve your ambitions.

Induction

At B&Q, we want every new colleague to understand our values, our customers, and how we work together to achieve our purpose. That’s why we’ve designed an induction programme that’ll give you real insight into our business, our culture and help you feel included from day one. For your first few weeks on the job you’ll work with your team and line manager, mixing online learning with practical tasks, to grow your knowledge a little every day.

 

A day in the life

Take a tour
around our
office

Our Store Support Office sits within B&Q House and supports our colleagues and stores right across the UK and Ireland. In our bespoke, modern and eco-friendly building just north of Southampton, you’ll find a friendly team of talented people in a huge range of roles.

Explore our
store support office

Facilities

In B&Q house, you’ll enjoy an onsite gym, a subsidised Costa, a canteen and restaurant, prayer room, plus open plan and cosy work spaces, an outdoor picnic area, and bike sheds for those who cycle in.

Sustainability

B&Q House has a biomass boiler, solar panels and a rainwater harvesting system. Our building also makes use of upcycled and recycled furniture and fittings, and features natural ventilation, heat retention and CO2 management, all via our very own weather station on the roof.

Why
choose us?

Why Customer Service at B&Q?

Our B&Q Customer Advisors are the friendly faces of our business. They're the ones who work across our stores to provide advice and assistance to each and every customer looking to make their big ideas into a much loved reality.

Why B&Q

Ready to apply?

Step 1:

Apply via bandqcareers.com

Step 2:

We'll contact you for a phone interview

Step 3:

We’ll carry out a face to face or online interview (and we may request a 2nd interview if the role you're applying for is more complex).

Step 4:

We’ll contact you with feedback, and maybe even a job offer.

Check out our FAQs for more information about interviewing at B&Q.

Data Quality Manager

  • Eastleigh, Hampshire
  • Full Time - Permanent
  • Up to £65,000 per year