Head of Ecommerce Trading

Head of Ecommerce Trading
  • Eastleigh, Hampshire
  • Open to Job Share, Full Time or Part Time - Permanent
  • From £90,000 per year
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About the role

Head of Ecommerce Trading

Permanent

From £90,000 + Pension + BUPA + ShareSave + 6.6 weeks holiday + Hybrid Working

Southampton, Store Support Office

We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they’ll love. Join us as a Head of Ecommerce Trading and you’ll be a big part of this.

Key responsibilities

To provide strategic direction for the development of an ecommerce trading strategy and plan across all categories and sales channels, driving strong execution through teams to accelerate digital growth. Working across B&Q and Kingfisher to develop and deliver mechanisms for profitable growth and digital participation across both first party and third-party products. This role leads on driving commercial performance, unlocking tech priorities to drive conversion on site and identifies and delivers commercial opportunities alongside commercial teams, Marketplace, Supply Chain and Suppliers.

Primary focus is to deliver the sales ambition, utilising trading levers and onsite optimisation.

Required skills & experience

Key Accountabilities / Responsibilities:

  • Responsible for leading the development and implementation of B&Q (including Tradepoint) ecommerce trading strategy, including the trading calendar and merchandising optimisation. Galvanising support and action from key stakeholders across B&Q and Group to ensure alignment with the plan.

Define and deliver through the team all strands of the strategy including:

  • Drives the translation of customer and market needs into a robust e-commerce trading plan across all categories and sales channels
  • Accountable for delivering the trading ecommerce strategy to deliver sales objectives
  • Leading the team to maximise profitable growth by actively seeking to identify sales and profit driving initiatives.
  • Building partnerships across Commercial, Marketplace, Marketing and Supply Chain to ensure we continually optimise trading opportunities
  • Drive the optimisation and development roadmaps, with particular focus on Findability
  • Collaborating with matrix teams across Kingfisher to develop technology deliverables to support the growth plan.
  • Drive optimisation of customer experience on site through best-in-class merchandising, E2E campaign delivery and alignment with the marketing plan
  • Utilising and progressing AI capabilities to drive both the customer experience and resource efficiencies.
  • Support the strategy and delivery of onsite monetisation through retail media by working with the Retail Media team to define an integrated approach to delivering revenue through the Ecommerce platform

Leadership

  • Lead the digital team to create omni channel thinking through business wide communication that builds digital knowledge and understanding.
  • Influences positively around the business to create engagement for the digital vision. Invest in relationships to build digital knowledge and understanding with key stakeholders.
  • Engages and motivates all team members to deliver extraordinary results.
  • Works in collaboration with the Ecommerce Heads of to run the week-to-week business.
  • Ensures succession in all key roles through spotting talent, nurturing it and making sure the best people are in roles.
  • To develop and drive execution of a profitable e-commerce trading plan across all categories and sales channels.

Required Skills & Experience:

  • Committed to creating a culture where people can thrive and be the best they can be
  • A confident and experienced leader who creates positive and productive team environments
  • Skilled influencer of teams and stakeholder relationships across functions is critical.
  • Commercial and Financial acumen to set the strategy against commercial levers to unlock Customer and trading outcomes
  • Experience of leading onsite optimisation
  • Extensive experience of working with and in matrix organisation structure
  • Experience of leading co-ordinated working between internal and Group teams
  • Excellent analytical skills
  • Strong verbal and written communication skills, able to influence at all levels
  • Experience of working in an agile manner through OKRs

Career progression

What's in it for me?

As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more!

So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.

We want to ensure that all employees, future employees and applicants to all Kingfisher companies are treated equally regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious belief, philosophical belief, political opinion, disability, gender identity, gender expression or sexual orientation. 

If you require any additional support or adjustments to help you make an application, please contact us at recruitment@b-and-q.co.uk

Rewards &
benefits

Training &
development

Learn & Develop at B&Q

When you join B&Q, we want you to be all you can be. From the minute you walk through our doors to the exciting moment you make that next career move, we're here to help you make the most of every opportunity. Thanks to our friendly learning system, Mylo, we make sure you always have the support you need to take on every challenge and fit your learning around your life. Here, we know that the best way to grow is together. 

Flexible learning with Mylo

Mylo is your every day, on the go learning and development partner. Helping you build the knowledge you need now and in the future. With Mylo, you can access training and content, anywhere, anytime and on any device. You can even influence the type of training on offer by rating and recommending content, and letting us know what we can do to improve. Award-winning and featuring over 150 different learning activities - like short videos, articles, workshops and webinars - think of Mylo as your 24/7 training pal, designed to help you make the most of your B&Q career journey.

Developing in role

Learning never stops at B&Q. Whether you've been in your role for one day or five years, there's always something to be curious about. It's why we're always creating learning opportunities and experiences that'll give you the chance to develop your skills. Like our First Line Manager programme: a course that helps our newest line managers build their confidence and management skills. Or our Leadership Development programme that challenges our more experienced leaders to reflect on and adapt their approach for our ever-evolving ways of working.

Building expertise and know-how

We believe anyone can learn the technical skills to do their job with excellence. It's all about attitude and behaviour here. So, if you're passionate about customer service and design, we'll teach you how to create beautiful kitchens. If you're someone who loves being outdoors, we'll help you learn about our garden ranges. And, if you're someone who just loves what we do but doesn't know where to start, we'll help you find the perfect role for you to grow into. 

Accelerated Development Talent Programmes

Whatever goal you're working to at B&Q, we want to help you get there. We do this by designing a number of programmes which help you to practice your skills and learn new ones, gain valuable experiences, learn from others and jump on opportunities that are right for you. From leaders taking their first steps into management to those simply looking for a new challenge, we're there to make sure you achieve your ambitions.

Induction

At B&Q, we want every new colleague to understand our values, our customers, and how we work together to achieve our purpose. That’s why we’ve designed an induction programme that’ll give you real insight into our business, our culture and help you feel included from day one. For your first few weeks on the job you’ll work with your team and line manager, mixing online learning with practical tasks, to grow your knowledge a little every day.

 

A day in the life

Take a tour
around our
office

Our Store Support Office sits within B&Q House and supports our colleagues and stores right across the UK and Ireland. In our bespoke, modern and eco-friendly building just north of Southampton, you’ll find a friendly team of talented people in a huge range of roles.

Explore our
store support office

Facilities

In B&Q house, you’ll enjoy an onsite gym, a subsidised Costa, a canteen and restaurant, prayer room, plus open plan and cosy work spaces, an outdoor picnic area, and bike sheds for those who cycle in.

Sustainability

B&Q House has a biomass boiler, solar panels and a rainwater harvesting system. Our building also makes use of upcycled and recycled furniture and fittings, and features natural ventilation, heat retention and CO2 management, all via our very own weather station on the roof.

Why
choose us?

Why Digital & Technology at B&Q?

We're much more than just our stores these days, which is why our Digital & Technology teams are so important. Using technology to create seamless customer experiences for millions, they're helping us change for the future.

Why B&Q

Ready to apply?

Step 1:

Apply via bandqcareers.com

Step 2:

We'll contact you for a phone interview

Step 3:

We’ll carry out a face to face or online interview (and we may request a 2nd interview if the role you're applying for is more complex).

Step 4:

We’ll contact you with feedback, and maybe even a job offer.

Check out our FAQs for more information about interviewing at B&Q.

Head of Ecommerce Trading

  • Eastleigh, Hampshire
  • Open to Job Share, Full Time or Part Time - Permanent
  • From £90,000 per year