About the role
Permanent
From £95,000 + PMI + BUPA + ShareSave + 6.6 weeks holiday + Hybrid Working (1 day per week in the office)
London Paddington or Southampton, Store Support Office
We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they’ll love. Join us as a Head of Merchant Growth & Account Management and you’ll be a big part of this.
Role Purpose: Responsible for the revenue and profit generated by the merchants on the marketplace. Design and implement strategies and plans that enable merchants to engage with the platform and assist in growing their sales. Leverage technology to identify opportunities, accelerate marketplace growth and create operational efficiencies. Establish and maintain strong relationships with merchants. Represent merchant interests within the organisation. Collaborate with commercial teams to ensure the long-term success of the marketplace.
Key responsibilities
Key Accountabilities / Responsibilities:
- Responsible for the Marketplace GMV growth and take-rate targets
- Define the strategy and plans for category growth. Collaborate with the Commercial team of B&Q on ranging strategy and assortment growth.
- Create the strategy and approach for efficient merchant management. Oversee merchant segmentation, create an account management playbook, and allocate resources to achieve goals effectively.
- Accountable for the key stages of the merchant growth journey: incubation (first 6 months) and development/maturation
- Build, manage, coach and scale a team of account managers working with merchants to grow their business. Standardise work processes to achieve predictable and consistent performance across the team
- Contribute to strategic initiatives to develop the marketplace GMV, revenue and profitability, including supporting new monetisation initiatives and new categories expansion
- Develop assortment plans that align with the overall strategy of the categories in terms of SKUs and merchants.
- Collaborate on online merchandising and promotional proposals to ensure sales targets are met
- Create value for our consumers and sellers, by leveraging our store estate and pioneering Online-to-Offline (O2O) initiatives
- Work with Merchant Experience and tech teams to enhance the end-to-end merchant experience of selling on the B&Q marketplace
- Support the wider business and other banners by sharing marketplace expertise and guidance across group
- Contribute to the development of the marketplace budget and long-term vision.
Required skills & experience
Required Skills & Experience:
- Excellent digital culture & deep understanding of the marketplace business models. Experience building and driving effective marketplace account management, growth and profitability strategies
- Strong commercial acumen, experience in negotiating and engaging with businesses
- Ability to influence people and organisations to promote a “online-first” culture
- Innovative Thinking – Embraces and champions new ideas and encourages others to do likewise
- Outstanding organisational and time management skills
What's in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more!
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
We want to ensure that all employees, future employees and applicants to all Kingfisher companies are treated equally regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious belief, philosophical belief, political opinion, disability, gender identity, gender expression or sexual orientation.
If you require any additional support or adjustments to help you make an application, please contact us at recruitment@b-and-q.co.uk.
Training &
development
Learn & Develop at B&Q
When you join B&Q, we want you to be all you can be. From the minute you walk through our doors to the exciting moment you make that next career move, we're here to help you make the most of every opportunity. Thanks to our friendly learning system, Leo, we make sure you always have the support you need to take on every challenge and fit your learning around your life. Here, we know that the best way to grow is together.
Flexible learning with Leo
Leo is your every day, on the go learning and development partner. Helping you build the knowledge you need now and in the future. With Leo, you can access training and content, anywhere, anytime and on any device. You can even influence the type of training on offer by rating and recommending content, and letting us know what we can do to improve. Award-winning and featuring over 150 different learning activities - like short videos, articles, workshops and webinars - think of Leo as your 24/7 training pal, designed to help you make the most of your B&Q career journey.
Developing in role
Learning never stops at B&Q. Whether you've been in your role for one day or five years, there's always something to be curious about. It's why we're always creating learning opportunities and experiences that'll give you the chance to develop your skills. Like our First Line Manager programme: a course that helps our newest line managers build their confidence and management skills. Or our Leadership Development programme that challenges our more experienced leaders to reflect on and adapt their approach for our ever-evolving ways of working.
Building expertise and know-how
We believe anyone can learn the technical skills to do their job with excellence. It's all about attitude and behaviour here. So, if you're passionate about customer service and design, we'll teach you how to create beautiful kitchens. If you're someone who loves being outdoors, we'll help you learn about our garden ranges. And, if you're someone who just loves what we do but doesn't know where to start, we'll help you find the perfect role for you to grow into.
Accelerated Development Talent Programmes
Whatever goal you're working to at B&Q, we want to help you get there. We do this by designing a number of programmes which help you to practice your skills and learn new ones, gain valuable experiences, learn from others and jump on opportunities that are right for you. From leaders taking their first steps into management to those simply looking for a new challenge, we're there to make sure you achieve your ambitions.
Induction
At B&Q, we want every new colleague to understand our values, our customers, and how we work together to achieve our purpose. That’s why we’ve designed an induction programme that’ll give you real insight into our business, our culture and help you feel included from day one. For your first few weeks on the job you’ll work with your team and line manager, mixing online learning with practical tasks, to grow your knowledge a little every day.
Explore our
store support office
Facilities
In B&Q house, you’ll enjoy an onsite gym, a subsidised Costa, a canteen and restaurant, prayer room, plus open plan and cosy work spaces, an outdoor picnic area, and bike sheds for those who cycle in.
Sustainability
B&Q House has a biomass boiler, solar panels and a rainwater harvesting system. Our building also makes use of upcycled and recycled furniture and fittings, and features natural ventilation, heat retention and CO2 management, all via our very own weather station on the roof.
Ready to apply?
Step 1:
Apply via bandqcareers.com
Step 2:
We'll contact you for a phone interview
Step 3:
We’ll carry out a face to face or online interview (and we may request a 2nd interview if the role you're applying for is more complex).
Step 4:
We’ll contact you with feedback, and maybe even a job offer.
Check out our FAQs for more information about interviewing at B&Q.