Finance Analyst - Customer and Digital

Finance Analyst - Customer and Digital
  • Eastleigh, Hampshire
  • Full Time - Permanent
  • Up to £55,000 per year
Apply now

About the role

Finance Analyst


Up to £55,000 + Pension + BUPA + ShareSave + 6.6 weeks holiday + Hybrid Working (2 days per week)

Southampton, Store Support Office

We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they’ll love. Join us as a Finance Analyst and you’ll be a big part of this.

Key responsibilities

This new role will partner the Digital, Marketplace, and Customer team and will play a critical part in supporting the delivery of B&Q’s strategic priorities. These include rapidly growing our e-commerce business through our existing offer and expanding our new online marketplace, which B&Q was the first UK home improvement retailer to launch in 2022, as well as helping shape and define our customer and loyalty proposition. This is a high-profile role in a fast-changing environment - requiring excellent analytical, organisational and communication skills.

  • Partner key stakeholders in the Digital, Marketplace, and Customer teams to share knowledge and insight with the purpose of improving performance across all channels.
  • Lead the creation and delivery of meaningful financial analysis and insight into B&Q’s new marketplace business, to help understand performance and support strategic decision-making.
  • Support on strategic projects and business cases as the finance expert to help shape new initiatives that drive profitable business growth.
  • Responsible for reporting & analysis of Digital, Marketplace, and Customer performance on a monthly & adhoc basis, focusing on the key events & drivers.
  • Manage the budgeting and planning process by working with business stakeholders to ensure plans are understood and reflected in forecasts.
  • Work collaboratively with the wider commercial finance, and logistics finance team to share knowledge - understanding relationship between the business areas to help drive profitable channel growth.

Required skills & experience

You will be Qualified ACA / ACCA / CIMA (or equivalent) with demonstratable skills and experience within a similar role including but not limited to:

  • Strong analytical ability, ability to turn data into reporting & insight and identify performance drivers.
  • Able to operate under own judgement and autonomy, making recommendations and managing expectations where appropriate.
  • Able to distil complex messages into key stories for non-finance stakeholders.
  • Ability to influence non-finance stakeholders when there are conflicts between the business and finance agendas, being aware of and adapting behaviour based on both political and factual factors.
  • Competent user of Microsoft Excel and Powerpoint.
  • Excellent verbal and written communication skills.
  • Able to operate in a fast-paced environment with changing priorities.

Career progression

We want to ensure that all employees, future employees and applicants to all Kingfisher companies are treated equally regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious belief, philosophical belief, political opinion, disability, gender identity, gender expression or sexual orientation. 

If you require any additional support or adjustments to help you make an application, please contact us at

Rewards &

Training &

Learn & Develop at B&Q

When you join B&Q, we want you to be all you can be. From the minute you walk through our doors to the exciting moment you make that next career move, we're here to help you make the most of every opportunity. Thanks to our friendly learning system, Mylo, we make sure you always have the support you need to take on every challenge and fit your learning around your life. Here, we know that the best way to grow is together. 

Flexible learning with Mylo

Mylo is your every day, on the go learning and development partner. Helping you build the knowledge you need now and in the future. With Mylo, you can access training and content, anywhere, anytime and on any device. You can even influence the type of training on offer by rating and recommending content, and letting us know what we can do to improve. Award-winning and featuring over 150 different learning activities - like short videos, articles, workshops and webinars - think of Mylo as your 24/7 training pal, designed to help you make the most of your B&Q career journey.

Developing in role

Learning never stops at B&Q. Whether you've been in your role for one day or five years, there's always something to be curious about. It's why we're always creating learning opportunities and experiences that'll give you the chance to develop your skills. Like our First Line Manager programme: a course that helps our newest line managers build their confidence and management skills. Or our Leadership Development programme that challenges our more experienced leaders to reflect on and adapt their approach for our ever-evolving ways of working.

Building expertise and know-how

We believe anyone can learn the technical skills to do their job with excellence. It's all about attitude and behaviour here. So, if you're passionate about customer service and design, we'll teach you how to create beautiful kitchens. If you're someone who loves being outdoors, we'll help you learn about our garden ranges. And, if you're someone who just loves what we do but doesn't know where to start, we'll help you find the perfect role for you to grow into. 

Accelerated Development Talent Programmes

Whatever goal you're working to at B&Q, we want to help you get there. We do this by designing a number of programmes which help you to practice your skills and learn new ones, gain valuable experiences, learn from others and jump on opportunities that are right for you. From leaders taking their first steps into management to those simply looking for a new challenge, we're there to make sure you achieve your ambitions.


At B&Q, we want every new colleague to understand our values, our customers, and how we work together to achieve our purpose. That’s why we’ve designed an induction programme that’ll give you real insight into our business, our culture and help you feel included from day one. For your first few weeks on the job you’ll work with your team and line manager, mixing online learning with practical tasks, to grow your knowledge a little every day.


A day in the life

Take a tour
around our

Our Store Support Office sits within B&Q House and supports our colleagues and stores right across the UK and Ireland. In our bespoke, modern and eco-friendly building just north of Southampton, you’ll find a friendly team of talented people in a huge range of roles.

Explore our
store support office


In B&Q house, you’ll enjoy an onsite gym, a subsidised Costa, a canteen and restaurant, prayer room, plus open plan and cosy work spaces, an outdoor picnic area, and bike sheds for those who cycle in.


B&Q House has a biomass boiler, solar panels and a rainwater harvesting system. Our building also makes use of upcycled and recycled furniture and fittings, and features natural ventilation, heat retention and CO2 management, all via our very own weather station on the roof.

COVID-19 safety measures

At B&Q House we've made lots of changes to ensure we're ready for our colleagues to work safely. Watch our video to find out more.

choose us?

Why Finance & Legal at B&Q?

Our many Finance and Legal teams work hand-in-hand across the board, at the heart of B&Q. From operational finance and business performance to financial planning and analytics, they underpin our business and contribute to every bit of progress we make.

Why B&Q

Ready to apply?

Step 1:

Apply via

Step 2:

We'll contact you for a phone interview

Step 3:

We’ll carry out a face to face or online interview (and we may request a 2nd interview if the role you're applying for is more complex).

Step 4:

We’ll contact you with feedback, and maybe even a job offer.

Check out our FAQs for more information about interviewing at B&Q.

Finance Analyst - Customer and Digital

  • Eastleigh, Hampshire
  • Full Time - Permanent
  • Up to £55,000 per year