About the role
12 Month Fixed Term Contract
Up to £29,000 + Pension + Private Medical + ShareSave + 6.6 weeks holiday + Hybrid Working (2-3 days a week in the office)
Southampton, Store Support Office
You will be a vital part of our team responsible for supporting the colleague lifecycle through the provision of high-quality administration and coordination of core HR activities. You will create contracts of employment, accurately update and maintain data in our HR systems, liaise with the business to resolve queries or problems, and proactively seek opportunities to continuously improve our processes and ways of working.
We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they’ll love.
Key responsibilities
Key Accountabilities / Responsibilities:
Deliver high-quality administration support throughout the colleague lifecycle, ensuring our colleagues receive accurate contracts of employment within our agreed SLAs.
Accurately update and maintain colleague records in our HR systems such as organisational structures, ensuring data integrity and confidentiality.
Respond to contract-related queries from HR Administrators and Line Managers, coaching to improve their understanding and reduce future contact.
Embody our ethos to Make Every Customer Count – ensuring we deliver first class customer service to our internal and external customers.
Proactively identify opportunities to improve processes and ways of working that help us to work more efficiently or improve colleague experience. Work with the team to plan and implement these changes.
Support the introduction of new systems and processes by providing knowledge about current processes, testing proposed changes, and ensuring timely delivery.
Accurate completion of governance/audit checks, identifying learning opportunities to improve data quality or ways of working.
Undertake ad hoc projects as required to support business initiatives.
Comfortable providing basic training for colleagues on our key processes and systems
Conduct regular audits of our HR data to identify and rectify discrepancies. This includes generating reports and cross-referencing data across multiple systems/sources to ensure consistency.
Required skills & experience
Required Skills & Experience:
Proven experience in administrative roles
Attention to detail and a high level of accuracy
Well-organised and efficient: Able to work at pace, prioritise a variety of tasks within SLAs, and support the introduction of new systems and processes
Relationship building: Ability to build and maintain relationships across the business, fostering a collaborative and high-performing team environment
Good listening skills: Important for understanding and responding to contract-related queries and supporting continuous improvement initiatives
Clear communication: Effective communicator, capable of conveying information clearly and concisely to colleagues and stakeholders
Continuous improvement: Proactive mindset with proven experience of identifying and improving processes and ways of working, promoting best practices within the team
Good problem solving skills.
We’re big on encouraging and supporting promotion from within. Across B&Q you’ll find initiatives designed to give colleagues the opportunity to develop, grow in their role, and take their careers in new directions. So, make your mark in our fast-paced business, show us what you can do, and build a career to be proud of.
What's in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme,, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more!
So we can support you during the application or interview process, please contact ssorecruitment@b-and-q.co.uk for any recruitment adjustments.
We want to ensure that all employees, future employees and applicants to all Kingfisher companies are treated equally regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious belief, philosophical belief, political opinion, disability, gender identity, gender expression or sexual orientation.
If you require any additional support or adjustments to help you make an application, please contact us at recruitment@b-and-q.co.uk.
Training &
development
Learn & Develop at B&Q
When you join B&Q, we want you to be all you can be. From the minute you walk through our doors to the exciting moment you make that next career move, we're here to help you make the most of every opportunity. Thanks to our friendly learning system, Leo, we make sure you always have the support you need to take on every challenge and fit your learning around your life. Here, we know that the best way to grow is together.
Flexible learning with Leo
Leo is your every day, on the go learning and development partner. Helping you build the knowledge you need now and in the future. With Leo, you can access training and content, anywhere, anytime and on any device. You can even influence the type of training on offer by rating and recommending content, and letting us know what we can do to improve. Award-winning and featuring over 150 different learning activities - like short videos, articles, workshops and webinars - think of Leo as your 24/7 training pal, designed to help you make the most of your B&Q career journey.
Developing in role
Learning never stops at B&Q. Whether you've been in your role for one day or five years, there's always something to be curious about. It's why we're always creating learning opportunities and experiences that'll give you the chance to develop your skills. Like our First Line Manager programme: a course that helps our newest line managers build their confidence and management skills. Or our Leadership Development programme that challenges our more experienced leaders to reflect on and adapt their approach for our ever-evolving ways of working.
Building expertise and know-how
We believe anyone can learn the technical skills to do their job with excellence. It's all about attitude and behaviour here. So, if you're passionate about customer service and design, we'll teach you how to create beautiful kitchens. If you're someone who loves being outdoors, we'll help you learn about our garden ranges. And, if you're someone who just loves what we do but doesn't know where to start, we'll help you find the perfect role for you to grow into.
Accelerated Development Talent Programmes
Whatever goal you're working to at B&Q, we want to help you get there. We do this by designing a number of programmes which help you to practice your skills and learn new ones, gain valuable experiences, learn from others and jump on opportunities that are right for you. From leaders taking their first steps into management to those simply looking for a new challenge, we're there to make sure you achieve your ambitions.
Induction
At B&Q, we want every new colleague to understand our values, our customers, and how we work together to achieve our purpose. That’s why we’ve designed an induction programme that’ll give you real insight into our business, our culture and help you feel included from day one. For your first few weeks on the job you’ll work with your team and line manager, mixing online learning with practical tasks, to grow your knowledge a little every day.
Explore our
store support office
Facilities
In B&Q house, you’ll enjoy an onsite gym, a subsidised Costa, a canteen and restaurant, prayer room, plus open plan and cosy work spaces, an outdoor picnic area, and bike sheds for those who cycle in.
Sustainability
B&Q House has a biomass boiler, solar panels and a rainwater harvesting system. Our building also makes use of upcycled and recycled furniture and fittings, and features natural ventilation, heat retention and CO2 management, all via our very own weather station on the roof.
Ready to apply?
Step 1:
Apply via bandqcareers.com
Step 2:
We'll contact you for a phone interview
Step 3:
We’ll carry out a face to face or online interview (and we may request a 2nd interview if the role you're applying for is more complex).
Step 4:
We’ll contact you with feedback, and maybe even a job offer.
Check out our FAQs for more information about interviewing at B&Q.