About the role
Permanent
From £90,000 + Car allowance +Pension + PMI + ShareSave + 6.6 weeks holiday + Hybrid Working
Southampton, Store Support Office
We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they’ll love. Join us as our Head of of Social &PR for B&Q and Tradepoint and you’ll be a big part of this.
Key responsibilities
We’re looking for a bold, creative and strategic leader to shape how B&Q and TradePoint show up in the world. From headline-making stories to scroll stopping content and culture-driving campaigns. This is the role that brings everything together: corporate reputation, consumer PR, social media and influencers- turning them into one powerful, connected engine that builds trust, drives fame, and fuels business growth. You’ll define our voice, sharpen our story, and make sure we’re not just part of the conversation, but leading it. From Board-level reputation to TikTok trends, from crisis response to creator partnerships, you’ll set the standard for how B&Q and TradePoint are seen, heard and talked about. This is your chance to define how B&Q and TradePoint show up in the world, building a brand that’s trusted, talked about and impossible to ignore.
Required skills & experience
Set the Vision: Unique Brand Voices, Maximum Impact
- Define and lead a joined-up Social, PR & Influencer strategy for B&Q and TradePoint
- Create a clear, compelling brand narrative that works from corporate storytelling through to everyday
content - Bring together earned, owned and influencer channels into one seamless ecosystem
- Ensure everything we put into the world is consistent, distinctive and unmistakably us
Shape and Protect Our Reputation
- Lead how B&Q and TradePoint are perceived across media, industry and culture
- Act as a trusted advisor to senior leadership and Board, guiding on communications, risk and reputation
- Own issues and crisis management, bringing clarity and confidence when it matters most
- Elevate leadership voices through thought leadership, media and social presence
Create Work People Talk About
- Drive integrated campaigns that cut through—connecting PR, social and influencer into standout brand
moments - Ensure every campaign is insight-led, culturally relevant and creatively ambitious
- Champion work that earns attention, sparks conversation and builds genuine brand love
- Push the team and agencies to consistently raise the bar on creativity and impact
- Work closely with Creative and Media teams to maximise campaigns through owned and earned opportunities.
Make B&Q Famous (for All the Right Reasons)
- Set the ambition and strategy for social media and influencer marketing
- Build a brand that people don’t just see—but follow, share and engage with daily
- Lead the evolution of our presence across platforms like TikTok, Instagram and YouTube
- Scale influencer and creator partnerships that feel authentic, exciting and commercially effective
- Keep B&Q and TradePoint firmly connected to culture, trends and real customer life
Lead Brilliant Teams
- Inspire and lead a multi-disciplinary team across:
- Corporate PR & Communications
- Consumer PR & Press Office
- Social Media & Influencer Marketing
- Build a high-performing, collaborative culture where creativity and accountability go hand in hand
- Empower your leaders and teams to do their best work—and grow with the business
- Break down silos to ensure truly integrated planning and delivery
Build a Best-in-Class Agency Ecosystem
- Shape and lead our agency model across PR, social and influencer
- Set clear expectations, KPIs and standards—and push partners to deliver exceptional work
- Build strong, trusted relationships with media, platforms, creators and partners
- Ensure every pound spent delivers real impact
Drive Performance & Demonstrate Impact
- Own budgets across Social, PR and Influencer activity
- Set clear success metrics across reputation, reach, engagement and commercial impact
- Use data and insight to continuously optimise and evolve what we do
- Balance creativity with accountability—ensuring great work also drives results
Connect the Business
- Ensure communications are embedded early in business thinking—not added at the end
- Partner closely across the Kingfisher Group and banners to maximise opportunities
- Bring teams together to deliver one joined-up story telling experience
Stay Curious. Stay Relevant. Stay Ahead.
- Keep B&Q and TradePoint at the forefront of culture, media and social trends
- Spot opportunities to show up in the moments that matter
- Continuously evolve how we tell stories, use platforms and engage audiences
Key Business Relationships:
In this role, you’ll collaborate with a wide network of stakeholders to shape and protect B&Q’s reputation:
- Board & Senior Leadership Team: Strategic counsel, reputation management, and thought leadership
- Marketing Teams: Integrated campaigns and aligned storytelling
- Wider Business (Internal Comms, Customer & Insights, Commercial, HR, Finance, Legal, Retail,
Ecommerce): Narrative development, product and value marketing and issues management - Kingfisher Group & Banners: Alignment on corporate strategy, Responsible Business and shared
- messaging
- Agency Partners: PR and social strategy, campaign delivery and press office management
- External Stakeholders: Media, government, NGOs and industry bodies
What's in it for me?
What's In It For You?
At B&Q, we're building more than great homes – we're building great careers.
When you join us, you'll be part of a supportive, inclusive business where your ideas matter, your development is invested in, and your wellbeing is genuinely important.
Here's what you can expect:
🏡 Flexible & Hybrid Working - Work in a way that helps you perform at your best, balancing business needs with personal commitments.
📈 Career Growth & Development - Access learning, development and career opportunities across one of the UK's leading retail organisations.
💰 Competitive Reward Package - A competitive salary, pension and a range of financial benefits.
🛒 Colleague Discounts - Enjoy discounts across B&Q and the wider Kingfisher Group.
❤️ Health & Wellbeing Support - Access wellbeing resources, health support and employee assistance programmes designed to help you thrive.
🌴 Time Away From Work - Generous holiday entitlement and family-friendly policies that support life both inside and outside work.
🤝 A Place Where You Belong - We're committed to creating an inclusive workplace where everyone feels valued, respected and empowered to be themselves.
🌍 Make a Difference - The work you do will have a direct impact on our customers, colleagues and business.
Eligibility To Work
Please note that B&Q does not currently offer visa sponsorship for this role. Applicants must have the right to work in the UK at the time of application and throughout their employment.
Accessibility & Disability Confident
At B&Q, we're committed to creating an inclusive recruitment experience for everyone.
If you require any additional support or reasonable adjustments to help you complete your application or throughout the recruitment process, please let us know.
If you would like to be considered under the Disability Confident Scheme, please contact us at recruitment@b-and-q.co.uk. If you meet the minimum criteria for the role, we'll consider your application in line with our Disability Confident commitments.
We want to ensure that all employees, future employees and applicants to all Kingfisher companies are treated equally regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious belief, philosophical belief, political opinion, disability, gender identity, gender expression or sexual orientation.
If you require any additional support or adjustments to help you make an application, please contact us at recruitment@b-and-q.co.uk.
Rewards &
benefits
Discount card
The one we all love! Get 20% discount on your purchases at B&Q in-store and online, after you've been with us for 1 month.
Share schemes
Share in the success you help create. With our shareplans, from just £5 per month, you can build up a savings pot, or use what you save to be a Kingfisher share holder.
Life assurance
If the worst should happen, Life Assurance ensures those close to you have some protection.
Employee assistance programme
We offer free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial management.
Salary/Bonus
We offer competitive salaries for all roles, and benchmark them, to ensure that we’re getting it right. And, as we value the contribution of all our colleagues equally, whether they are 17 or 70, our rates of pay for each job is the same.
Pension
You’ll have access to the award-winning Kingfisher Pension Scheme, and we’ll put money in alongside your savings too.
Medical
We have a number of medical benefits available depending on your role to help you and your family look after yourselves.
Leave
All work and no play is no fun! So, you can enjoy 6.6 weeks' leave, plus we'll reward you with additional leave and cash rewards to celebrate long service anniversaries and milestone years.
Flexible working
The chance to achieve more balance between work and your other commitments.
Shopping discounts
Take advantage of fantastic discounts on loads of products and services, just for being a B&Q colleague!
Gym discounts
We have a network of over 3,300 health clubs offering discounts to colleagues and their partners of up to 25% on self-paid gym memberships.
Eye care
If you use a computer regularly for work, then we pay for your eye test every two years. If you do require glasses, then you’ll also get £50/€70 towards single focal lenses and frames too.
Cycling to work scheme
Whether you are thinking green, trying to get fit or saving money, our cycle to work scheme helps colleagues spread the cost and save money on any bike and safety equipment through salary sacrifice.
Long service
Just like most families, we like to celebrate anniversaries and milestone years. For every 10 years up to 40 years’ service we give extra annual leave and a cash payment.
Training &
development
Learn & Develop at B&Q
When you join B&Q, we want you to be all you can be. From the minute you walk through our doors to the exciting moment you make that next career move, we're here to help you make the most of every opportunity. Thanks to our friendly learning system, LEO, we make sure you always have the support you need to take on every challenge and fit your learning around your life. Here, we know that the best way to grow is together.
Flexible learning with Leo
LEO is your every day, on the go learning and development partner. Helping you build the knowledge you need now and in the future. With LEO, you can access training and content, anywhere, anytime and on any device. You can even influence the type of training on offer by rating and recommending content, and letting us know what we can do to improve. Award-winning and featuring over 500 different learning activities - like short videos, articles, workshops and webinars - think of LEO as your 24/7 training pal, designed to help you make the most of your B&Q career journey.
Developing in role
Learning never stops at B&Q. Whether you've been in your role for one day or five years, there's always something to be curious about. It's why we're always creating learning opportunities and experiences that'll give you the chance to develop your skills. Like our First Line Manager programme: a course that helps our newest line managers build their confidence and management skills. Or our Leadership Development programme that challenges our more experienced leaders to reflect on and adapt their approach for our ever-evolving ways of working.
Building expertise and know-how
We believe anyone can learn the technical skills to do their job with excellence. It's all about attitude and behaviour here. So, if you're passionate about customer service and design, we'll teach you how to create beautiful kitchens. If you're someone who loves being outdoors, we'll help you learn about our garden ranges. And, if you're someone who just loves what we do but doesn't know where to start, we'll help you find the perfect role for you to grow into.
Accelerated Development Talent Programmes
Whatever goal you're working to at B&Q, we want to help you get there. We do this by designing a number of programmes which help you to practice your skills and learn new ones, gain valuable experiences, learn from others and jump on opportunities that are right for you. From leaders taking their first steps into management to those simply looking for a new challenge, we're there to make sure you achieve your ambitions.
Induction
At B&Q, we want every new colleague to understand our values, our customers, and how we work together to achieve our purpose. That’s why we’ve designed an induction programme that’ll give you real insight into our business, our culture and help you feel included from day one. For your first few weeks on the job you’ll work with your team and line manager, mixing online learning with practical tasks, to grow your knowledge a little every day.
Explore our
store support office
Facilities
In B&Q house, you’ll enjoy an onsite gym, a subsidised Costa, a canteen and restaurant, prayer room, plus open plan and cosy work spaces, an outdoor picnic area, and bike sheds for those who cycle in.
Sustainability
B&Q House has a biomass boiler, solar panels and a rainwater harvesting system. Our building also makes use of upcycled and recycled furniture and fittings, and features natural ventilation, heat retention and CO2 management, all via our very own weather station on the roof.
Why
choose us?
Why Marketing & PR at B&Q?
With three million customers coming through our doors every single week we need to know how to excite and inspire them so they return to us time and time again. Luckily, our Marketing team know everything there is to know about how to deliver the best B&Q experience, offline and online too.
Why B&QReady to apply?
Step 1:
Apply via bandqcareers.com
Step 2:
We'll contact you for a phone interview
Step 3:
We’ll carry out a face to face or online interview (and we may request a 2nd interview if the role you're applying for is more complex).
Step 4:
We’ll contact you with feedback, and maybe even a job offer.
Check out our FAQs for more information about interviewing at B&Q.