About the role
Permanent
From £45,000 + Pension + PMI + ShareSave + 6.6 weeks holiday + Hybrid Working
Southampton, Store Support Office
The Insight team is at the heart of our business, helping us to understand our customers better in order to serve them better. As a Category Insight Manager you will play a pivotal role in helping the business make better, customer-led decisions which ultimately drive customer value through the delivery of compelling and actionable insights. You will impact across a wide range of stakeholders, ultimately supporting the growth of our customer base, increasing customer value and driving overall business performance .
Key responsibilities
- Stakeholder partnership: Support stakeholders in their use and interpretation of customer insight and ensuring customer is at the heart of planning and decision-making. Partner with B&Q teams to identify opportunities for insight intervention, designing and delivering compelling, evidence led, stories.
- Communicating with impact: Translate key insights into coherent and compelling stories. Identify opportunities for improvement and make sound recommendations that clearly and simply communicate findings and inspires action.
- Managing research activities: Develop and execute programme of insight activity to drive ROI and performance. Manage ad hoc insight projects (strategic and tactical) which help answer key business questions by confidently gathering, analysing, and interpreting first and third-party data, which may include commissioning of research projects.
- Supplier partnership: Manage suppliers through procurement and onboarding with an understanding of GDPR obligations. Build and nurture positive supplier relationships.
- Foresight: Identify and track consumer trends to facilitate long-term strategic planning. Keep abreast of consumer trends to anticipate future customer needs and integrate accordingly into deliverables and recommendations.
- Collaboration: Working with the wider Customer team, to contextualise, enhance and improve insight outputs
Required skills & experience
- Experience of working and making decisions in a fast-paced environment.
- Ability to synthesise, evaluate and analyse data to produce actionable insight.
- Experienced storyteller to drive engagement and action.
- Proven and significant experience of directly designing and executing market research programmes and studies.
- Interpretation of analytical outputs to answer business questions.
- Ability to contextualise insight and recommendations via understanding of market, consumer context and business/customer drivers and dynamics.
- Innate passion and curiosity for understanding and investigating customer behaviour and how this can improve business performance.
- Effective workload prioritisation and planning.
- Excellent interpersonal and influencing skills across functions and levels
What's in it for me?
As well as a competitive salary, our benefits package includes:
- Award-winning pension scheme
- Bonus
- ShareSave options
- 6.6 weeks holiday
- Payroll giving
- Employee Assistance Programme
- Shopping discounts
- Colleague wellbeing benefits
…and much more.
Equality and Inclusion
We want to ensure that all employees, future employees, and applicants to all Kingfisher companies are treated equally regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious belief, philosophical belief, political opinion, disability, gender identity, gender expression, or sexual orientation.
Find out more about us, including the benefits we offer and our community, sustainability, and inclusion projects at bandqcareers.com.
If you require any additional support or adjustments to help you make an application, please contact us at:
- ssorecruitment@b-and-q.co.uk
- recruitment@b-and-q.co.uk
We want to ensure that all employees, future employees and applicants to all Kingfisher companies are treated equally regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious belief, philosophical belief, political opinion, disability, gender identity, gender expression or sexual orientation.
If you require any additional support or adjustments to help you make an application, please contact us at recruitment@b-and-q.co.uk.
Training &
development
Learn & Develop at B&Q
When you join B&Q, we want you to be all you can be. From the minute you walk through our doors to the exciting moment you make that next career move, we're here to help you make the most of every opportunity. Thanks to our friendly learning system, LEO, we make sure you always have the support you need to take on every challenge and fit your learning around your life. Here, we know that the best way to grow is together.
Flexible learning with LEO
LEO is your every day, on the go learning and development partner. Helping you build the knowledge you need now and in the future. With LEO, you can access training and content, anywhere, anytime and on any device. You can even influence the type of training on offer by rating and recommending content, and letting us know what we can do to improve. Award-winning and featuring over 500 different learning activities - like short videos, articles, workshops and webinars - think of LEO as your 24/7 training pal, designed to help you make the most of your B&Q career journey.
Developing in role
Learning never stops at B&Q. Whether you've been in your role for one day or five years, there's always something to be curious about. It's why we're always creating learning opportunities and experiences that'll give you the chance to develop your skills. Like our First Line Manager programme: a course that helps our newest line managers build their confidence and management skills. Or our Leadership Development programme that challenges our more experienced leaders to reflect on and adapt their approach for our ever-evolving ways of working.
Building expertise and know-how
We believe anyone can learn the technical skills to do their job with excellence. It's all about attitude and behaviour here. So, if you're passionate about customer service and design, we'll teach you how to create beautiful kitchens. If you're someone who loves being outdoors, we'll help you learn about our garden ranges. And, if you're someone who just loves what we do but doesn't know where to start, we'll help you find the perfect role for you to grow into.
Accelerated Development Talent Programmes
Whatever goal you're working to at B&Q, we want to help you get there. We do this by designing a number of programmes which help you to practice your skills and learn new ones, gain valuable experiences, learn from others and jump on opportunities that are right for you. From leaders taking their first steps into management to those simply looking for a new challenge, we're there to make sure you achieve your ambitions.
Induction
At B&Q, we want every new colleague to understand our values, our customers, and how we work together to achieve our purpose. That’s why we’ve designed an induction programme that’ll give you real insight into our business, our culture and help you feel included from day one. For your first few weeks on the job you’ll work with your team and line manager, mixing online learning with practical tasks, to grow your knowledge a little every day.
Explore our
store support office
Facilities
In B&Q house, you’ll enjoy an onsite gym, a subsidised Costa, a canteen and restaurant, prayer room, plus open plan and cosy work spaces, an outdoor picnic area, and bike sheds for those who cycle in.
Sustainability
B&Q House has a biomass boiler, solar panels and a rainwater harvesting system. Our building also makes use of upcycled and recycled furniture and fittings, and features natural ventilation, heat retention and CO2 management, all via our very own weather station on the roof.
Ready to apply?
Step 1:
Apply via bandqcareers.com
Step 2:
We'll contact you for a phone interview
Step 3:
We’ll carry out a face to face or online interview (and we may request a 2nd interview if the role you're applying for is more complex).
Step 4:
We’ll contact you with feedback, and maybe even a job offer.
Check out our FAQs for more information about interviewing at B&Q.