About the role
Permanent
From £81,000 - £89,000 + Pension + PMI + ShareSave + 6.6 weeks holiday + Company car allowance
Reports to: Head of Retail Deployment Capacity & Implementation
Direct Reports: A field team of 16 direct reports, who line manage 2- 3 colleagues each
Location: Field-based role. Some presence in Store Support Office (SSO) in Eastleigh, Southampton, is expected with flexibility to work from home or B&Q locations too. However, you must be able to do travel as your team will be based across the UK. Whilst your peers and cross functional stakeholders will be based in the office. Requirement to work occasional weekends on a rotated on a rotated basis, to support Operational cover, and some (very) occasional nights if necessary to support your team
We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they’ll love. Join us as a National Implementation Manager and you’ll be a big part of this.
Role Purpose: High-impact, field-led leadership role where you will shape how retail change, transformation and asset protection come to life across every B&Q store. This role is about turning strategy into action, ambition into execution and risk insight into confident, consistent store performance.
You will be the driving force behind the successful implementation of new commercial programs, propositions and operational models, while strengthening asset protection, shrinkage prevention, health & safety and compliance. Working hand-in-hand with Regional and Store Leadership teams, you will embed sustainable ways of working that protect our assets, simplify operations and deliver brilliant customer experiences — every day, in every store.
Key responsibilities
This is a strategy-to-execution role at the heart of our retail operations. You’ll lead national programmes through disciplined planning, inspirational field leadership and relentless follow-through.
- Be accountable for the end-to-end delivery of retail change, digital, transformation and commercial initiatives — ensuring they land with pace, consistency and measurable impact in stores.
- Translate complex transformation and risk strategies into clear, executable plans that store teams can own with confidence.
- Act as a visible field leader — coaching, challenging and energising Store, Regional and Divisional leaders to role-model new behaviours and ways of working.
- Use shrinkage, stock loss, operational and H&S insight to focus effort where it matters most, creating strong action plans that protect our people, stock and sites.
- Build powerful cross-functional partnerships with Property, Finance, Supply Chain, Space & Range, Risk, Process, Audit and Asset Protection to remove friction and accelerate delivery.
- Lead communication and capability-building approaches that bring change to life — using storytelling, data and practical coaching across virtual and face-to-face environments.
- Own operational governance: track progress, validate outcomes, surface risks early and ensure learnings are embedded at scale.
- Continuously simplify and improve ways of working, unlocking efficiency, compliance and cost savings without compromising customer experience.
Required skills & experience
- Exceptional influencing skills, able to move seamlessly from shopfloor conversations to senior leadership forums to inspire people to get things done properly at pace.
- A natural coaching style that builds confidence, accountability, and capability in others - creating sustainable performance through outstanding leadership.
- Proven ability to manage multiple priorities and programmes at speed, without losing focus, quality, or grip on detail.
- A strong track record of delivering large-scale retail change in the field across 300+ stores and 1000s of colleagues. Ability to take initiatives from plans through to embedded execution.
- Deep understanding of store operations, retail store rhythms and routines, and the end-to-end colleague processes and customer journeys in store.
- A sharp, data-informed mindset. Confident using insight to prioritise action, measure success, and course-correct at pace.
- Comfortable working independently in a field-based role, with strong planning, organisation, and follow-through to land change consistently.
- Full UK driving Licence essential for nationwide travel across our store estate and to support your field team.
Key Business Relationships
- Retail – Stores, Regional Managers, Divisional Managers, TradePoint, Field teams
- SSO - Mainly Retail Operations teams, Learning & Development teams, and some other functions
Why This Role Matters
This is your opportunity to shape operational excellence and the future of retail at B&Q - fixing the foundations, building for the future, and maximising growth trough innovation, inclusion, and operational excellence. If you thrive on driving implementation at scale, empowering others, and making every customer count, this is your chance to leave a lasting mark at B&Q.
What's in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more!
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
We want to ensure that all employees, future employees and applicants to all Kingfisher companies are treated equally regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious belief, philosophical belief, political opinion, disability, gender identity, gender expression or sexual orientation.
If you require any additional support or adjustments to help you make an application, please contact us at recruitment@b-and-q.co.uk.
Training &
development
Learn & Develop at B&Q
When you join B&Q, we want you to be all you can be. From the minute you walk through our doors to the exciting moment you make that next career move, we're here to help you make the most of every opportunity. Thanks to our friendly learning system, LEO, we make sure you always have the support you need to take on every challenge and fit your learning around your life. Here, we know that the best way to grow is together.
Flexible learning with LEO
LEO is your every day, on the go learning and development partner. Helping you build the knowledge you need now and in the future. With LEO, you can access training and content, anywhere, anytime and on any device. You can even influence the type of training on offer by rating and recommending content, and letting us know what we can do to improve. Award-winning and featuring over 500 different learning activities - like short videos, articles, workshops and webinars - think of LEO as your 24/7 training pal, designed to help you make the most of your B&Q career journey.
Developing in role
Learning never stops at B&Q. Whether you've been in your role for one day or five years, there's always something to be curious about. It's why we're always creating learning opportunities and experiences that'll give you the chance to develop your skills. Like our First Line Manager programme: a course that helps our newest line managers build their confidence and management skills. Or our Leadership Development programme that challenges our more experienced leaders to reflect on and adapt their approach for our ever-evolving ways of working.
Building expertise and know-how
We believe anyone can learn the technical skills to do their job with excellence. It's all about attitude and behaviour here. So, if you're passionate about customer service and design, we'll teach you how to create beautiful kitchens. If you're someone who loves being outdoors, we'll help you learn about our garden ranges. And, if you're someone who just loves what we do but doesn't know where to start, we'll help you find the perfect role for you to grow into.
Accelerated Development Talent Programmes
Whatever goal you're working to at B&Q, we want to help you get there. We do this by designing a number of programmes which help you to practice your skills and learn new ones, gain valuable experiences, learn from others and jump on opportunities that are right for you. From leaders taking their first steps into management to those simply looking for a new challenge, we're there to make sure you achieve your ambitions.
Induction
At B&Q, we want every new colleague to understand our values, our customers, and how we work together to achieve our purpose. That’s why we’ve designed an induction programme that’ll give you real insight into our business, our culture and help you feel included from day one. For your first few weeks on the job you’ll work with your team and line manager, mixing online learning with practical tasks, to grow your knowledge a little every day.
Explore our
store support office
Facilities
In B&Q house, you’ll enjoy an onsite gym, a subsidised Costa, a canteen and restaurant, prayer room, plus open plan and cosy work spaces, an outdoor picnic area, and bike sheds for those who cycle in.
Sustainability
B&Q House has a biomass boiler, solar panels and a rainwater harvesting system. Our building also makes use of upcycled and recycled furniture and fittings, and features natural ventilation, heat retention and CO2 management, all via our very own weather station on the roof.
Ready to apply?
Step 1:
Apply via bandqcareers.com
Step 2:
We'll contact you for a phone interview
Step 3:
We’ll carry out a face to face or online interview (and we may request a 2nd interview if the role you're applying for is more complex).
Step 4:
We’ll contact you with feedback, and maybe even a job offer.
Check out our FAQs for more information about interviewing at B&Q.