About the role
18 months FTC
From £52,000 - £59,000 + Pension + PMI + ShareSave + 6.6 weeks holiday + Company Car provided + Hybrid Working (2-3 days per week in the office)
Southampton, Store Support Office
We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they’ll love. Join us as a Sales Confidence Manager and you’ll be a big part of this.
Role Purpose: A pivotal role at the heart of transforming B&Q’s sales culture -shaping how our colleagues engage customers, build confidence in selling and deliver brilliant customer conversations across our stores. This role shapes how colleagues engage customers and deliver confident, consistent selling across B&Q. By evolving the selling model and scaling ASPIRE beyond showrooms, you’ll translate strategy into practical initiatives that strengthen customer conversations, improve conversion, and drive sustainable commercial growth across our stores.
Key responsibilities
The role will be accountable for three stages of the Showroom proposition end to end:
- Customer Journey: You will map out the future B&Q customer selling journey which gives clarity for all colleagues on the experience both in our stores and virtually
- Aspire Selling model: You will partner with multiple stakeholders on the evolution of the selling model and facilitate future rollouts across other categories
- Showroom Academy: You will own the design and launch of a Showroom Academy. Partnering with multiple stakeholders to engage on this big ambition which will transform the way our colleagues are set up for success
- Sales reward strategy: You will partner with multiple stakeholders on the progression of the colleague selling reward strategy
You will be responsible for:
- Identifying emerging retail store trends, market opportunities, and competitive threats to inform and influence change in each workstream. Be able to think creatively and bring ideas to revolutionise showrooms and high ticket areas in other categories.
- Using data-driven insights to help shape initiatives that will improve the overall customer and colleague journey.
- Looking at where technology can enhance the colleague and customer experience and building this into solutions
- Leading pilot programs and trials for new concepts and operational practices. Ensuring thorough PIR before making future recommendations
- Partner with the customer experience team to develop strategies that enhance in-store and on-line customer engagement, personalisation, and loyalty.
- Support initiatives that integrate omnichannel customer experiences, ensuring that the in-store experience is aligned with digital channels.
- Work with TradePoint to ensure alignment of colleague selling journey
Key Measures of Success:
- Successful development of the projects within the future showroom operating model.
- Improvement in customer satisfaction scores and in-store engagement.
- Improvement in the sales triangle: AOV, Project creation and conversion
- Sales growth through colleague improved satisfaction scores
- Successful evolution and roll out of our Aspire model into other categories across the store.
- Development and roll out of our colleague selling reward strategy
Required skills & experience
- This role requires prior in-store or showroom experience - what matters most is your ability to think creatively, ask insightful questions, listen actively, and define clear problem statements.
- We’re looking for someone who thrives in ambiguity and can bring structure where it’s needed. Experience in leading large-scale, cross-functional projects is highly desirable, as this role involves navigating significant streams of work across multiple functions.
- Flexibility and mobility are key - you’ll be expected to travel across the country visiting stores and spend 2-3 days per week at SSO. You must be a natural storyteller, capable of engaging and influencing stakeholders at all levels. You know when to dig deep and when to cut through the noise. You’re agile, resilient, and able to work at pace - always with a focus on delivering value for both colleagues and customers.
- This is a high-energy, high-impact role. Its innovate and exciting - so we’re looking for someone who can hit the ground running and adapt quickly. If you’re waiting to be told what to do, this isn’t the role for you. We’re after someone ready to take ownership, make things happen, and truly #ownit
What's in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more!
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
We want to ensure that all employees, future employees and applicants to all Kingfisher companies are treated equally regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious belief, philosophical belief, political opinion, disability, gender identity, gender expression or sexual orientation.
If you require any additional support or adjustments to help you make an application, please contact us at recruitment@b-and-q.co.uk.
Training &
development
Learn & Develop at B&Q
When you join B&Q, we want you to be all you can be. From the minute you walk through our doors to the exciting moment you make that next career move, we're here to help you make the most of every opportunity. Thanks to our friendly learning system, LEO, we make sure you always have the support you need to take on every challenge and fit your learning around your life. Here, we know that the best way to grow is together.
Flexible learning with LEO
LEO is your every day, on the go learning and development partner. Helping you build the knowledge you need now and in the future. With LEO, you can access training and content, anywhere, anytime and on any device. You can even influence the type of training on offer by rating and recommending content, and letting us know what we can do to improve. Award-winning and featuring over 500 different learning activities - like short videos, articles, workshops and webinars - think of LEO as your 24/7 training pal, designed to help you make the most of your B&Q career journey.
Developing in role
Learning never stops at B&Q. Whether you've been in your role for one day or five years, there's always something to be curious about. It's why we're always creating learning opportunities and experiences that'll give you the chance to develop your skills. Like our First Line Manager programme: a course that helps our newest line managers build their confidence and management skills. Or our Leadership Development programme that challenges our more experienced leaders to reflect on and adapt their approach for our ever-evolving ways of working.
Building expertise and know-how
We believe anyone can learn the technical skills to do their job with excellence. It's all about attitude and behaviour here. So, if you're passionate about customer service and design, we'll teach you how to create beautiful kitchens. If you're someone who loves being outdoors, we'll help you learn about our garden ranges. And, if you're someone who just loves what we do but doesn't know where to start, we'll help you find the perfect role for you to grow into.
Accelerated Development Talent Programmes
Whatever goal you're working to at B&Q, we want to help you get there. We do this by designing a number of programmes which help you to practice your skills and learn new ones, gain valuable experiences, learn from others and jump on opportunities that are right for you. From leaders taking their first steps into management to those simply looking for a new challenge, we're there to make sure you achieve your ambitions.
Induction
At B&Q, we want every new colleague to understand our values, our customers, and how we work together to achieve our purpose. That’s why we’ve designed an induction programme that’ll give you real insight into our business, our culture and help you feel included from day one. For your first few weeks on the job you’ll work with your team and line manager, mixing online learning with practical tasks, to grow your knowledge a little every day.
Explore our
store support office
Facilities
In B&Q house, you’ll enjoy an onsite gym, a subsidised Costa, a canteen and restaurant, prayer room, plus open plan and cosy work spaces, an outdoor picnic area, and bike sheds for those who cycle in.
Sustainability
B&Q House has a biomass boiler, solar panels and a rainwater harvesting system. Our building also makes use of upcycled and recycled furniture and fittings, and features natural ventilation, heat retention and CO2 management, all via our very own weather station on the roof.
Ready to apply?
Step 1:
Apply via bandqcareers.com
Step 2:
We'll contact you for a phone interview
Step 3:
We’ll carry out a face to face or online interview (and we may request a 2nd interview if the role you're applying for is more complex).
Step 4:
We’ll contact you with feedback, and maybe even a job offer.
Check out our FAQs for more information about interviewing at B&Q.