About the role
18 months FTC
From £51,000 - £58,000 + Pension + PMI + ShareSave + 6.6 weeks holiday + Company Car provided + Hybrid Working (2-3 days per week in the office)
Southampton, Store Support Office
We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they’ll love. Join us as a Store Operational Excellence Manager - Simplification and you’ll be a big part of this.
Role Purpose: Lead store operational excellence, challenging current thinking and working across multiple business owners to simplify what we ask our stores to do, and how we do it. The role modernises retail processes and supports the communication ensuring processes are clear, flexible that reduce risk and customer friction. Using data, insight and the voice of the store, it removes unnecessary task, improves efficiency, and reduces operational risk. Setting store teams up for success to embed the right level of discipline and consistency where it matters most.
Key responsibilities
End-to-End Store Process Simplification
Working across business owners leads to a change to simplify our store processes to remove unnecessary tasks and reduce complexity. Challenge current practices by eliminating activities that don't add value and ensure all procedures are practical and scalable. Creating clarity of where we need discipline, consistency and creativity.
Using Data, Insight, and the Voice of the Store to Prioritise Change
Leverage data, risk analysis, customer feedback, and colleague input to target valuable simplification opportunities. Ensure decisions reflect store experiences and track benefits like saved time, reduced risk, and improved customer experience.
Reducing Operational Risk and Enabling Safe, Compliant Execution
Spot areas where process issues or poor communication increase risk. Work with safety and compliance teams to design straightforward, safe processes and avoid passing risks onto stores.
Cross functional collaboration
Identify new tools across the business to modernise our approach to processes that also reflects a blended learning style for our store teams, working closely with our Technology teams to identify ways we can modernise our approach
Enabling Clear, Effective Communication to Stores
Make communications of store process simple and relevant to store operations. Streamline change implementation to minimize confusion from multiple channels and overlapping messages. Support leaders and field teams to communicate expectations clearly and consistently.
Required skills & experience
- Strategic doer: Proven at turning strategy into store ready execution across multisite retail.
- Change maker: Delivers complex change at pace; simplifies the complicated and brings others with you.
- Data driven operator: Interprets trends, spots risk and converts insight into action that improves outcomes.
- Influential communicator: Energises and aligns stakeholders from shopfloor to senior leadership.
- Strong Operational experience: understand the practicality of day-to-day operations and has the ability to validate risk vs reward
- Organised and outcomes focused: Manages multiple priorities; keeps the main thing the main thing.
- Tech confident: Comfortable with Excel, PowerPoint and project tools (e.g. Monday.com).
- Full UK driving licence.
- Some weekend and out of hours store visits as required.
What's in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more!
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
We want to ensure that all employees, future employees and applicants to all Kingfisher companies are treated equally regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious belief, philosophical belief, political opinion, disability, gender identity, gender expression or sexual orientation.
If you require any additional support or adjustments to help you make an application, please contact us at recruitment@b-and-q.co.uk.
Training &
development
Learn & Develop at B&Q
When you join B&Q, we want you to be all you can be. From the minute you walk through our doors to the exciting moment you make that next career move, we're here to help you make the most of every opportunity. Thanks to our friendly learning system, LEO, we make sure you always have the support you need to take on every challenge and fit your learning around your life. Here, we know that the best way to grow is together.
Flexible learning with LEO
LEO is your every day, on the go learning and development partner. Helping you build the knowledge you need now and in the future. With LEO, you can access training and content, anywhere, anytime and on any device. You can even influence the type of training on offer by rating and recommending content, and letting us know what we can do to improve. Award-winning and featuring over 500 different learning activities - like short videos, articles, workshops and webinars - think of LEO as your 24/7 training pal, designed to help you make the most of your B&Q career journey.
Developing in role
Learning never stops at B&Q. Whether you've been in your role for one day or five years, there's always something to be curious about. It's why we're always creating learning opportunities and experiences that'll give you the chance to develop your skills. Like our First Line Manager programme: a course that helps our newest line managers build their confidence and management skills. Or our Leadership Development programme that challenges our more experienced leaders to reflect on and adapt their approach for our ever-evolving ways of working.
Building expertise and know-how
We believe anyone can learn the technical skills to do their job with excellence. It's all about attitude and behaviour here. So, if you're passionate about customer service and design, we'll teach you how to create beautiful kitchens. If you're someone who loves being outdoors, we'll help you learn about our garden ranges. And, if you're someone who just loves what we do but doesn't know where to start, we'll help you find the perfect role for you to grow into.
Accelerated Development Talent Programmes
Whatever goal you're working to at B&Q, we want to help you get there. We do this by designing a number of programmes which help you to practice your skills and learn new ones, gain valuable experiences, learn from others and jump on opportunities that are right for you. From leaders taking their first steps into management to those simply looking for a new challenge, we're there to make sure you achieve your ambitions.
Induction
At B&Q, we want every new colleague to understand our values, our customers, and how we work together to achieve our purpose. That’s why we’ve designed an induction programme that’ll give you real insight into our business, our culture and help you feel included from day one. For your first few weeks on the job you’ll work with your team and line manager, mixing online learning with practical tasks, to grow your knowledge a little every day.
Explore our
store support office
Facilities
In B&Q house, you’ll enjoy an onsite gym, a subsidised Costa, a canteen and restaurant, prayer room, plus open plan and cosy work spaces, an outdoor picnic area, and bike sheds for those who cycle in.
Sustainability
B&Q House has a biomass boiler, solar panels and a rainwater harvesting system. Our building also makes use of upcycled and recycled furniture and fittings, and features natural ventilation, heat retention and CO2 management, all via our very own weather station on the roof.
Ready to apply?
Step 1:
Apply via bandqcareers.com
Step 2:
We'll contact you for a phone interview
Step 3:
We’ll carry out a face to face or online interview (and we may request a 2nd interview if the role you're applying for is more complex).
Step 4:
We’ll contact you with feedback, and maybe even a job offer.
Check out our FAQs for more information about interviewing at B&Q.