About the role
Fixed Term Contract - 18 months
From £52,000 to £59,000 + Pension + PMI + ShareSave + 6.6 weeks holiday + Company Car provided + Hybrid Working (2-3 days per week in the office)
Southampton, Store Support Office
We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they’ll love. Join us as a Store Sales and Smiles Manager and you’ll be a big part of this.
Key responsibilities
At the heart of transforming B&Q’s sales culture, this role leads the design and delivery of sales and service capability programmes that build confidence, consistency, and commercial performance across every store.
Translating strategy into clear, well‑governed rollouts, you’ll embed sustainable behavioural change on the shop floor—enabling brilliant customer experiences at scale
Key Accountabilities / Responsibilities:
- Embed MECC as a sustained way of working across stores, evolving the approach to ensure it remains relevant, effective, and fully embedded in colleague behaviours.
- Own and enable product knowledge across the business to support customer confidence and commercial success.
- Work closely with category teams, suppliers, and training departments to deliver tailored and engaging content
- Ensure content is accessible, engaging, and tailored to different colleague roles.
- Create a robust infrastructure to ensure a successful rollout across all categories
- Work with the Technology team to develop new colleague learning solutions
- Partner with Retail, Commercial, Reward, People, L&D, Customer and Technology teams to ensure initiatives are aligned, supported and embedded consistently.
- Ensure structured timely communication for store colleagues and SSO
- Track programme effectiveness through defined KPIs (e.g. conversion, customer metrics, engagement, product knowledge indicators), ensuring measurable commercial return.
- Track programme P&L ensuring delivery to cost and quality expectations
- Identify implementation risks early, proactively manage mitigation plans and escalate where required to maintain delivery pace.
- Support the design and continuous improvement of sales and service-learning pathways, ensuring content remains practical, relevant and commercially focused.
- Gather in-store feedback and performance insight to refine programmes, ensuring agility and responsiveness to operational realities.
- Prepare communication packs ahead of steerco and working group sessions
- Ensure the store Sales Culture strategy is aligned to the TradePoint proposition
- Positive feedback from cross-functional teams and leadership regarding collaboration, strategy alignment, and execution.
Required skills & experience
- Proven experience delivering large-scale sales, service or capability programmes across multi-site retail or customer-facing environments.
- Experience in programme or project management, including structured planning, milestone management, governance reporting, risk mitigation financial analysis, cost tracking and preparation of benefits cases.
- Confident stakeholder management across multiple functions with the ability to influence at varying levels of seniority.
- Data-driven mindset, comfortable using performance insight to shape decision-making, track impact and continuously refine programmes.
- Strong communication skills, able to simplify complexity and translate strategy into clear, actionable direction for operational teams.
- Resilient and delivery-focused, with the ability to operate at pace, manage competing priorities and maintain momentum in large transformation environments.
- Demonstrate agility - supporting delivery across all areas of the programme
What's in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more!
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
We want to ensure that all employees, future employees and applicants to all Kingfisher companies are treated equally regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious belief, philosophical belief, political opinion, disability, gender identity, gender expression or sexual orientation.
If you require any additional support or adjustments to help you make an application, please contact us at recruitment@b-and-q.co.uk.
Training &
development
Learn & Develop at B&Q
When you join B&Q, we want you to be all you can be. From the minute you walk through our doors to the exciting moment you make that next career move, we're here to help you make the most of every opportunity. Thanks to our friendly learning system, LEO, we make sure you always have the support you need to take on every challenge and fit your learning around your life. Here, we know that the best way to grow is together.
Flexible learning with LEO
LEO is your every day, on the go learning and development partner. Helping you build the knowledge you need now and in the future. With LEO, you can access training and content, anywhere, anytime and on any device. You can even influence the type of training on offer by rating and recommending content, and letting us know what we can do to improve. Award-winning and featuring over 500 different learning activities - like short videos, articles, workshops and webinars - think of LEO as your 24/7 training pal, designed to help you make the most of your B&Q career journey.
Developing in role
Learning never stops at B&Q. Whether you've been in your role for one day or five years, there's always something to be curious about. It's why we're always creating learning opportunities and experiences that'll give you the chance to develop your skills. Like our First Line Manager programme: a course that helps our newest line managers build their confidence and management skills. Or our Leadership Development programme that challenges our more experienced leaders to reflect on and adapt their approach for our ever-evolving ways of working.
Building expertise and know-how
We believe anyone can learn the technical skills to do their job with excellence. It's all about attitude and behaviour here. So, if you're passionate about customer service and design, we'll teach you how to create beautiful kitchens. If you're someone who loves being outdoors, we'll help you learn about our garden ranges. And, if you're someone who just loves what we do but doesn't know where to start, we'll help you find the perfect role for you to grow into.
Accelerated Development Talent Programmes
Whatever goal you're working to at B&Q, we want to help you get there. We do this by designing a number of programmes which help you to practice your skills and learn new ones, gain valuable experiences, learn from others and jump on opportunities that are right for you. From leaders taking their first steps into management to those simply looking for a new challenge, we're there to make sure you achieve your ambitions.
Induction
At B&Q, we want every new colleague to understand our values, our customers, and how we work together to achieve our purpose. That’s why we’ve designed an induction programme that’ll give you real insight into our business, our culture and help you feel included from day one. For your first few weeks on the job you’ll work with your team and line manager, mixing online learning with practical tasks, to grow your knowledge a little every day.
Explore our
store support office
Facilities
In B&Q house, you’ll enjoy an onsite gym, a subsidised Costa, a canteen and restaurant, prayer room, plus open plan and cosy work spaces, an outdoor picnic area, and bike sheds for those who cycle in.
Sustainability
B&Q House has a biomass boiler, solar panels and a rainwater harvesting system. Our building also makes use of upcycled and recycled furniture and fittings, and features natural ventilation, heat retention and CO2 management, all via our very own weather station on the roof.
Ready to apply?
Step 1:
Apply via bandqcareers.com
Step 2:
We'll contact you for a phone interview
Step 3:
We’ll carry out a face to face or online interview (and we may request a 2nd interview if the role you're applying for is more complex).
Step 4:
We’ll contact you with feedback, and maybe even a job offer.
Check out our FAQs for more information about interviewing at B&Q.