About the role
Retail Media Sales Operations & Enablement Manager
Permanent
upto £60,000 + Pension + PMI + ShareSave + 6.6 weeks holiday + Hybrid Working + Travel to third party locations
Southampton, Store Support Office
The Retail Media Sales Operations & Enablement Manager is responsible for driving revenue growth across Retail Media by improving how we sell, increasing advertiser adoption, and growing average spend.
You will optimise the end-to-end sales process and equip the Partnerships team with the tools, insights, and playbooks they need to maximise revenue and retention. You will enhance sales effectiveness by strengthening pipeline performance, increasing opportunity generation, improving pipeline progression, and maximising revenue outcomes.
Working closely with teams across the business, you will help position Retail Media as a key commercial growth driver and play a central role in scaling it into a high-performing revenue channel.
Key responsibilities
Sales Operations & Enablement
- Own and optimise end-to-end Retail Media sales processes across briefing, onboarding, campaign coordination, and financial workflows, ensuring efficiency and consistency
- Drive commercial performance by improving how the team sells, increasing advertiser adoption, and growing average spend
- Own and evolve best-in-class B&Q Media sales materials, core pitch decks and narratives, enabling Partnership Managers to consistently maximise revenue opportunities.
- Partner with Finance and Legal to ensure Retail Media terms, pricing structures, and commercial agreements are clearly defined, consistently applied, and support revenue growth
- Identify opportunities to scale high-performing sales approaches and embed best practice across the team
- Support the successful launch and scaling of new Retail Media products and propositions with clear commercial impact
Pipeline, Reporting & Tools
- Strengthen pipeline tracking, reporting, and forecasting to improve visibility, prioritisation, and revenue predictability
- Embed clear pipeline management discipline to ensure opportunities are actively progressed and revenue is maximised
- Define and implement scalable sales processes within Salesforce and/or monday.com to improve tracking & reporting of commercial performance
Data, Reporting & Insights
- Develop and own internal reporting and dashboards that provide clear, actionable insights into sales performance, pipeline health, and revenue growth.
- Translate data into clear commercial actions to improve pipeline progression, advertiser engagement, and overall revenue performance.
- Tailor reporting outputs for different internal audiences, including Marketplace, Commercial teams, and senior leadership.
- Partner with Retail Media data teams to ensure accuracy, consistency, and continuous improvement of reporting
External Communications & Channel Management
- Own and evolve Retail Media sales narratives and advertiser-facing messaging, ensuring clear, consistent, and commercially effective communication across all touchpoints.
- Oversee advertiser engagement across channels to support adoption, retention, and spend
- Partner with the Self-Serve Growth Manager to ensure alignment with self-serve activity
- Ensure consistency between internal sales activity and external messaging and experience
Internal Advocacy & Adoption
- Increase awareness and adoption of Retail Media across the wider business (KAMs, Buyers, Merchandising teams)
- Drive engagement through strong internal communications, training, and success stories
- Position Retail Media as a core commercial lever across the organisation
- Act as a key connector across teams to remove friction and accelerate growth
People Leadership & Scaling
- Line manage Partnership Executives and support the coordination and prioritisation of workflows across the Partnerships team
- Identify and implement opportunities to improve efficiency, increase sales productivity, and support scalable revenue growth
- Develop tools, frameworks, and ways of working that improve commercial effectiveness and team performance
- Drive a high-performance culture focused on accountability, continuous improvement, and delivering revenue outcomes
Required skills & experience
Required Skills & Experience:
- Strong commercial mindset, with experience driving revenue growth through sales operations, enablement, or commercial roles
- Data-driven, with the ability to translate insights into actions that improve sales performance
- Strong understanding of sales pipelines, including opportunity management, progression, and forecasting
- Experience building or optimising sales processes, tools, and ways of working
- Confident stakeholder management, with the ability to influence across teams
- Strong organisational skills, with the ability to prioritise and deliver in a fast-paced environment
Desirable:
- Experience with Salesforce or similar CRM tools
- Experience with reporting, dashboards, and pipeline forecasting
- Experience in Retail Media, digital advertising, eCommerce, or marketplaces
Other Requirements:
Hybrid role. Travel as required to third-party locations
What's in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more!
So we can support you during the application or interview process, please contact ssorecruitment@b-and-q.co.uk for any recruitment adjustments.
We want to ensure that all employees, future employees and applicants to all Kingfisher companies are treated equally regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious belief, philosophical belief, political opinion, disability, gender identity, gender expression or sexual orientation.
If you require any additional support or adjustments to help you make an application, please contact us at recruitment@b-and-q.co.uk.
Rewards &
benefits
Discount card
The one we all love! Get 20% discount on your purchases at B&Q in-store and online, after you've been with us for 1 month.
Share schemes
Share in the success you help create. With our shareplans, from just £5 per month, you can build up a savings pot, or use what you save to be a Kingfisher share holder.
Life assurance
If the worst should happen, Life Assurance ensures those close to you have some protection.
Employee assistance programme
We offer free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial management.
Salary/Bonus
We offer competitive salaries for all roles, and benchmark them, to ensure that we’re getting it right. And, as we value the contribution of all our colleagues equally, whether they are 17 or 70, our rates of pay for each job is the same.
Pension
You’ll have access to the award-winning Kingfisher Pension Scheme, and we’ll put money in alongside your savings too.
Medical
We have a number of medical benefits available depending on your role to help you and your family look after yourselves.
Leave
All work and no play is no fun! So, you can enjoy 6.6 weeks' leave, plus we'll reward you with additional leave and cash rewards to celebrate long service anniversaries and milestone years.
Flexible working
The chance to achieve more balance between work and your other commitments.
Shopping discounts
Take advantage of fantastic discounts on loads of products and services, just for being a B&Q colleague!
Gym discounts
We have a network of over 3,300 health clubs offering discounts to colleagues and their partners of up to 25% on self-paid gym memberships.
Eye care
If you use a computer regularly for work, then we pay for your eye test every two years. If you do require glasses, then you’ll also get £50/€70 towards single focal lenses and frames too.
Cycling to work scheme
Whether you are thinking green, trying to get fit or saving money, our cycle to work scheme helps colleagues spread the cost and save money on any bike and safety equipment through salary sacrifice.
Long service
Just like most families, we like to celebrate anniversaries and milestone years. For every 10 years up to 40 years’ service we give extra annual leave and a cash payment.
“It's great to know I'm getting loads of training and exposure to senior leaders as I work towards my next role.”
“Working here there's always opportunities to develop. Like when my line manager needs support, I get to step into his shoes so I can ready myself to move up into that role in the future.”
“It's great to know I'm getting loads of training and exposure to senior leaders as I work towards my next role.”
Training &
development
Learn & Develop at B&Q
When you join B&Q, we want you to be all you can be. From the minute you walk through our doors to the exciting moment you make that next career move, we're here to help you make the most of every opportunity. Thanks to our friendly learning system, LEO, we make sure you always have the support you need to take on every challenge and fit your learning around your life. Here, we know that the best way to grow is together.
Flexible learning with Leo
LEO is your every day, on the go learning and development partner. Helping you build the knowledge you need now and in the future. With LEO, you can access training and content, anywhere, anytime and on any device. You can even influence the type of training on offer by rating and recommending content, and letting us know what we can do to improve. Award-winning and featuring over 500 different learning activities - like short videos, articles, workshops and webinars - think of LEO as your 24/7 training pal, designed to help you make the most of your B&Q career journey.
Developing in role
Learning never stops at B&Q. Whether you've been in your role for one day or five years, there's always something to be curious about. It's why we're always creating learning opportunities and experiences that'll give you the chance to develop your skills. Like our First Line Manager programme: a course that helps our newest line managers build their confidence and management skills. Or our Leadership Development programme that challenges our more experienced leaders to reflect on and adapt their approach for our ever-evolving ways of working.
Building expertise and know-how
We believe anyone can learn the technical skills to do their job with excellence. It's all about attitude and behaviour here. So, if you're passionate about customer service and design, we'll teach you how to create beautiful kitchens. If you're someone who loves being outdoors, we'll help you learn about our garden ranges. And, if you're someone who just loves what we do but doesn't know where to start, we'll help you find the perfect role for you to grow into.
Accelerated Development Talent Programmes
Whatever goal you're working to at B&Q, we want to help you get there. We do this by designing a number of programmes which help you to practice your skills and learn new ones, gain valuable experiences, learn from others and jump on opportunities that are right for you. From leaders taking their first steps into management to those simply looking for a new challenge, we're there to make sure you achieve your ambitions.
Induction
At B&Q, we want every new colleague to understand our values, our customers, and how we work together to achieve our purpose. That’s why we’ve designed an induction programme that’ll give you real insight into our business, our culture and help you feel included from day one. For your first few weeks on the job you’ll work with your team and line manager, mixing online learning with practical tasks, to grow your knowledge a little every day.
A day in the life
Ellie, Showroom Team Leader
Communication is at the heart of everything we do. We need to give advice and tell each customer's story, style and ideas through their dream space - whether they just want a design doing, all the way to buying a new property. We share success as a team. It’s very satisfying.
Ben, Showroom Manager
A day's work for me is coming into the store having a good plan. The team will be happy and ready to help our customers. I love having a busy shop floor, booking loads of customers in for their dream kitchen, bathroom and bedroom. I'm there to support my team if they need any help on the design system and on customer projects.
Caitlin, Showroom Customer Advisor
I work with a diverse range of people who all have their own quirks and that’s what I love. A really good day at work is being on shift with one of my closest colleagues or helping a lovely customer and making their day. That’s most days really!
Ellie 2, Showroom Team Leader
Communication is at the heart of everything we do. We need to give advice and tell each customer's story, style and ideas through their dream space - whether they just want a design doing, all the way to buying a new property. We share success as a team. It’s very satisfying.
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Store location
Eastleigh, Hampshire
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Why Showroom at B&Q?
Whatever the ask or the big idea, our Showroom teams provide the advice and expertise needed to bring every customer vision to life.
Why B&QReady to apply?
Step 1:
Apply via bandqcareers.com
Step 2:
We'll contact you for a phone interview
Step 3:
We’ll carry out a face to face or online interview (and we may request a 2nd interview if the role you're applying for is more complex).
Step 4:
We’ll contact you with feedback, and maybe even a job offer.
Check out our FAQs for more information about interviewing at B&Q.