Order Management Manager

Order Management Manager
  • Eastleigh, Hampshire
  • Permanent Full Time - Permanent
  • £65,000 to £80,000
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About the role

Order Management Manager
Permanent

£65,000 - £80,000 + Car + Bonus + Pension + BUPA + ShareSave + 6.6 weeks holiday + hybrid working
Southampton, Store Support Office

We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they’ll love. Join us as a Distributed Order Management Manager and you’ll be a big part of this.

At B&Q we have a hybrid approach to working to increase flexibility in how we work. Speak to our recruitment team to find out more.

Key responsibilities

A key priority of B&Q is to strengthen the e-Commerce business. To support this, we are making a significant investment in fulfilment technologies, including order, carrier and transport management systems, to improve the customer experience and operational efficiency.

The implementation of a new order management system will transform how B&Q fulfils customer orders and will enable a step change improvement in customer experience.

Reporting into the Logistics team and accountable to the DOM Steering Group, this role uses data analysis and a strong understanding of B&Q and its fulfilment systems to optimise the balance between customer experience, capacity and cost.

  • Develop an understanding of fulfilment at B&Q, determine how the control processes impact customer experience, capacity, and cost.
  • Engage with the fulfilment stakeholders across B&Q (Digital, Logistics, Commercial, Retail Operations, Finance) and build relationships and to prioritise business and information needs
  • Oversee experiment design and measurement for testing new features and optimizing existing capabilities
  • Interpret data, analyse results using multiple data sources and statistical techniques and provide actionable insight and recommendations
  • Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality
  • Acquire data from primary or secondary data sources and maintain databases/data systems
  • Play an active role in the development of our new Data Platform, ensuring Digital Product requirements are met
  • Identify, analyse, and interpret trends or patterns in complex data sets. Communicate these back through simple data story telling
  • Locate and define new process improvement opportunities
  • Collaborate with the Group DOM team to develop the functionality of the product
  • Present to the Steering Group new rules for the DOM engine and build business cases to assess their impact
  • Support other Home Delivery projects as required

Required skills & experience

  • Proven working experience as a digital data analyst
  • Technical expertise regarding data models, database design development, data mining and segmentation techniques
  • Strong knowledge of Google Analytics and experience with reporting packages (Business Objects etc), databases (SQL etc), programming (XML, Javascript, or ETL frameworks)
  • Knowledge of statistics and experience using statistical packages for analysing datasets (Excel, SPSS, SAS etc)
  • Experience in A/B test design, measurement and interpretation
  • Strong analytical skills with the ability to collect, organize, analyse, and disseminate significant amounts of information, from multiple sources, with attention to detail and accuracy
  • Ability to work collaboratively cross functionally and communicate data in a compelling and meaningful way
  • Adept at queries, report writing and presenting findings
  • Strong stakeholder management and collaboration skills
  • Analytical line management / mentoring experience
  • Ability to build a business case and to ‘sell’ it to stakeholders
  • BSc in Mathematics, Economics, Computer Science, Information Management or Statistics is helpful

Career progression

What's in it for me?

As well as a competitive salary, our benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more!

As part of a great team, you’ll be supported to grow and encouraged to explore new career directions within the business and the wider group. And, because you’ll be inspiring great things for our customers and the whole business, you’ll do work worth caring about.

We want to ensure that all employees, future employees and applicants to all Kingfisher companies are treated equally regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious belief, philosophical belief, political opinion, disability, gender identity, gender expression or sexual orientation. 

If you require any additional support or adjustments to help you make an application, please contact us at recruitment@b-and-q.co.uk

Rewards &
benefits

Training &
development

Learn & Develop at B&Q

When you join B&Q, we want you to be all you can be. From the minute you walk through our doors to the exciting moment you make that next career move, we're here to help you make the most of every opportunity. Thanks to our friendly learning system, Mylo, we make sure you always have the support you need to take on every challenge and fit your learning around your life. Here, we know that the best way to grow is together. 

Flexible learning with Mylo

Mylo is your every day, on the go learning and development partner. Helping you build the knowledge you need now and in the future. With Mylo, you can access training and content, anywhere, anytime and on any device. You can even influence the type of training on offer by rating and recommending content, and letting us know what we can do to improve. Award-winning and featuring over 150 different learning activities - like short videos, articles, workshops and webinars - think of Mylo as your 24/7 training pal, designed to help you make the most of your B&Q career journey.

Developing in role

Learning never stops at B&Q. Whether you've been in your role for one day or five years, there's always something to be curious about. It's why we're always creating learning opportunities and experiences that'll give you the chance to develop your skills. Like our First Line Manager programme: a course that helps our newest line managers build their confidence and management skills. Or our Leadership Development programme that challenges our more experienced leaders to reflect on and adapt their approach for our ever-evolving ways of working.

Building expertise and know-how

We believe anyone can learn the technical skills to do their job with excellence. It's all about attitude and behaviour here. So, if you're passionate about customer service and design, we'll teach you how to create beautiful kitchens. If you're someone who loves being outdoors, we'll help you learn about our garden ranges. And, if you're someone who just loves what we do but doesn't know where to start, we'll help you find the perfect role for you to grow into. 

Accelerated Development Talent Programmes

Whatever goal you're working to at B&Q, we want to help you get there. We do this by designing a number of programmes which help you to practice your skills and learn new ones, gain valuable experiences, learn from others and jump on opportunities that are right for you. From leaders taking their first steps into management to those simply looking for a new challenge, we're there to make sure you achieve your ambitions.

Induction

At B&Q, we want every new colleague to understand our values, our customers, and how we work together to achieve our purpose. That’s why we’ve designed an induction programme that’ll give you real insight into our business, our culture and help you feel included from day one. For your first few weeks on the job you’ll work with your team and line manager, mixing online learning with practical tasks, to grow your knowledge a little every day.

 

A day in the life

Take a tour
around our
office

Our Store Support Office sits within B&Q House and supports our colleagues and stores right across the UK and Ireland. In our bespoke, modern and eco-friendly building just north of Southampton, you’ll find a friendly team of talented people in a huge range of roles.

Explore our
store support office

Facilities

In B&Q house, you’ll enjoy an onsite gym, a subsidised Costa, a canteen and restaurant, prayer room, plus open plan and cosy work spaces, an outdoor picnic area, and bike sheds for those who cycle in.

Sustainability

B&Q House has a biomass boiler, solar panels and a rainwater harvesting system. Our building also makes use of upcycled and recycled furniture and fittings, and features natural ventilation, heat retention and CO2 management, all via our very own weather station on the roof.

COVID-19 safety measures

At B&Q House we've made lots of changes to ensure we're ready for our colleagues to work safely. Watch our video to find out more.

Why
choose us?

Why Supply Chain at B&Q?

Things move quickly at B&Q. And so do our supplies. By making sure each and every one of our 295 stores are fully stocked, we can make sure our customers get what they need, when they need it most.

Why B&Q

Ready to apply?

Step 1:

Apply via bandqcareers.com

Step 2:

We'll contact you for a phone interview

Step 3:

We’ll carry out a face to face or online interview (and we may request a 2nd interview if the role you're applying for is more complex).

Step 4:

We’ll contact you with feedback, and maybe even a job offer.

Check out our FAQs for more information about interviewing at B&Q.

Order Management Manager

  • Eastleigh, Hampshire
  • Permanent Full Time - Permanent
  • £65,000 to £80,000