About the role
Permanent
Up to £65,000+ Pension + PMI + ShareSave + 6.6 weeks holiday + Hybrid Working (2 days per week in the office)
Southampton, Store Support Office
Role Purpose: A new role in the organisation, reporting to the Senior Product Manager for Web, the Product Owner for Buy will be responsible for the product detail page and checkout experience within a newly formed team. This role will drive customer-obsessed outcomes through continuous experimentation, optimising the key elements that help customers understand our products and make confident purchase decisions.
This time next year the scope will expand to include the basket and checkout experience. The Product Owner will be expected to advance the customer journey through the mid-funnel, closely monitoring metrics and steering the product to deliver a seamless and successful experience.
We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they’ll love. Join us as a Digital Product Owner and you’ll be a big part of this.
Key responsibilities
Key Accountabilities / Responsibilities:
· Product Vision - To set a clear vision and roadmap for product driven by a robust understand of customer needs and business objectives that a product will fulfil and clearly articulates what success looks like for a product and what outcomes it will drive.
· Defining New Demand – Collaborate with B&Q teams, Kingfisher Group Product and Technology Teams, 3rd parties and product team to define outcomes for the product.
· Backlog Management – Manage backlog for product ensuring priorities are clearly understand based on
technical complexity vs business and customer value and technical complexity and these assumptions can be fed into team planning
· Planning - Works with teams and delivery lead on planning product releases, ensuring key stakeholders are
engaged, delivery is planned and in alignment with other business priorities and proactively manage cross-team dependencies
· Delivery – Understands all business and customer requirements to define MVP and acceptance criteria.
Working with design, research and engineering to deliver high quality, high performing customer experiences which align to product vision and business goals.
· Drives Performance – Agrees and tracks key metrics with stakeholders to measure output and delivery results against objectives. Closely monitors performance of the product and recommends improvements to maximise value and ensuring we get the best value out of our toolkit and resources.
· Stakeholder Management – Collaborates with B&Q teams, Kingfisher Group Product and Technology Teams and 3rd parties across all key development activity, including, demand definition, quarterly planning and communicating outcomes and success
· Experimentation - Leads on experimentation utilizing design thinking and iteration to drive the right outcome for customer and business. Manages all testing activity within the product to ensure clear, data driven decisions are made on the back of test results.
· Agile Development Culture - Help create an agile culture within the B&Q business, particularly within business areas involved in technology projects.
· Continuous Improvement - Support the identification of improvements that can be made to ways of working around B&Q and Kingfisher group in developing and deploying technology.
· Innovation – Keeps a clear understand of what is happening in the market, drives innovation into the product through test and learn approach to ensure we are keeping pace and where possible exceeding customer expectations
Required skills & experience
Required Skills & Experience:
- Retail/E-commerce technology
- Experience working with experimentation tooling & process
- Experience in defining and understanding customer outcomes aligned to business objectives & goals.
- Experience working with customer research and data to define new products and propositions for customers
- Experience working in Agile including Backlog Management
- Strong commercial accruement
- Experience with significant stakeholder management
- Strong communication skills both written and verbal
- Able to work with ambiguity and challenge
- Training or certification in Agile methodology (preferable)
Career progression
What's in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more!
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
We want to ensure that all employees, future employees and applicants to all Kingfisher companies are treated equally regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious belief, philosophical belief, political opinion, disability, gender identity, gender expression or sexual orientation.
If you require any additional support or adjustments to help you make an application, please contact us at recruitment@b-and-q.co.uk.
Rewards &
benefits
Discount card
The one we all love! Get 20% discount on your purchases at B&Q in-store and online, after you've been with us for 3 months.
Share schemes
Share in the success you help create. With our shareplans, from just £5 per month, you can build up a savings pot, or use what you save to be a Kingfisher share holder.
Life assurance
If the worst should happen, Life Assurance ensures those close to you have some protection.
Employee assistance programme
We offer free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial management.
Salary/Bonus
We offer competitive salaries for all roles, and benchmark them, to ensure that we’re getting it right. And, as we value the contribution of all our colleagues equally, whether they are 17 or 70, our rates of pay for each job is the same.
Pension
You’ll have access to the award-winning Kingfisher Pension Scheme, and we’ll put money in alongside your savings too.
Medical
We have a number of medical benefits available depending on your role to help you and your family look after yourselves.
Leave
All work and no play is no fun! So, you can enjoy 6.6 weeks' leave, plus we'll reward you with additional leave and cash rewards to celebrate long service anniversaries and milestone years.
Flexible working
The chance to achieve more balance between work and your other commitments.
Shopping discounts
Take advantage of fantastic discounts on loads of products and services, just for being a B&Q colleague!
Gym discounts
We have a network of over 3,300 health clubs offering discounts to colleagues and their partners of up to 25% on self-paid gym memberships.
Eye care
If you use a computer regularly for work, then we pay for your eye test
every two years. If you do require glasses, then you’ll also get £49/€69 towards single focal lenses and frames too.
Cycling to work scheme
Whether you are thinking green, trying to get fit or saving money, our cycle to work scheme helps colleagues spread the cost and save money on any bike and safety equipment through salary sacrifice.
Long service
Just like most families, we like to celebrate anniversaries and milestone years. For every 10 years up to 40 years’ service we give extra annual leave and a cash payment.
Training &
development
Learn & Develop at B&Q
When you join B&Q, we want you to be all you can be. From the minute you walk through our doors to the exciting moment you make that next career move, we're here to help you make the most of every opportunity. Thanks to our friendly learning system, Leo, we make sure you always have the support you need to take on every challenge and fit your learning around your life. Here, we know that the best way to grow is together.
Flexible learning with Leo
Leo is your every day, on the go learning and development partner. Helping you build the knowledge you need now and in the future. With Leo, you can access training and content, anywhere, anytime and on any device. You can even influence the type of training on offer by rating and recommending content, and letting us know what we can do to improve. Award-winning and featuring over 150 different learning activities - like short videos, articles, workshops and webinars - think of Leo as your 24/7 training pal, designed to help you make the most of your B&Q career journey.
Developing in role
Learning never stops at B&Q. Whether you've been in your role for one day or five years, there's always something to be curious about. It's why we're always creating learning opportunities and experiences that'll give you the chance to develop your skills. Like our First Line Manager programme: a course that helps our newest line managers build their confidence and management skills. Or our Leadership Development programme that challenges our more experienced leaders to reflect on and adapt their approach for our ever-evolving ways of working.
Building expertise and know-how
We believe anyone can learn the technical skills to do their job with excellence. It's all about attitude and behaviour here. So, if you're passionate about customer service and design, we'll teach you how to create beautiful kitchens. If you're someone who loves being outdoors, we'll help you learn about our garden ranges. And, if you're someone who just loves what we do but doesn't know where to start, we'll help you find the perfect role for you to grow into.
Accelerated Development Talent Programmes
Whatever goal you're working to at B&Q, we want to help you get there. We do this by designing a number of programmes which help you to practice your skills and learn new ones, gain valuable experiences, learn from others and jump on opportunities that are right for you. From leaders taking their first steps into management to those simply looking for a new challenge, we're there to make sure you achieve your ambitions.
Induction
At B&Q, we want every new colleague to understand our values, our customers, and how we work together to achieve our purpose. That’s why we’ve designed an induction programme that’ll give you real insight into our business, our culture and help you feel included from day one. For your first few weeks on the job you’ll work with your team and line manager, mixing online learning with practical tasks, to grow your knowledge a little every day.
A day in the life
Tare, Online Merchandiser
I make customer interactions with B&Q better, from a digital point of view. It means looking closely at customer journeys, seeing what customers are doing, and listening to them through feedback and reports, then seeing how I can take that information and practically tweak it and improve things so they have better experiences.
Explore our
store support office
Facilities
In B&Q house, you’ll enjoy an onsite gym, a subsidised Costa, a canteen and restaurant, prayer room, plus open plan and cosy work spaces, an outdoor picnic area, and bike sheds for those who cycle in.
Sustainability
B&Q House has a biomass boiler, solar panels and a rainwater harvesting system. Our building also makes use of upcycled and recycled furniture and fittings, and features natural ventilation, heat retention and CO2 management, all via our very own weather station on the roof.
Why
choose us?
Why Digital & Technology at B&Q?
We're much more than just our stores these days, which is why our Digital & Technology teams are so important. Using technology to create seamless customer experiences for millions, they're helping us change for the future.
Why B&QReady to apply?
Step 1:
Apply via bandqcareers.com
Step 2:
We'll contact you for a phone interview
Step 3:
We’ll carry out a face to face or online interview (and we may request a 2nd interview if the role you're applying for is more complex).
Step 4:
We’ll contact you with feedback, and maybe even a job offer.
Check out our FAQs for more information about interviewing at B&Q.